For Executives Learn More

Make Your Service Business Work For You

You need to improve profit, revenue and market share. IFS Field Service Management helps you do this by providing visibility and control over the entire service and asset life cycle.


  • Perform more service with less resource
  • Rapid deployment, easy to use
  • Adaptable to a rapidly changing enterprise
  • Improve customer response rates and satisfaction
  • Lowest total cost of ownership
  • System grows with you
  • Gain service visibility and accountability
  • Increase market share
For
it Professionals Learn More

One Application Platform - All Service Delivery Functions

Whether you need an end-to-end service system, or to just fill functional gaps in yourcurrent applications, IFS Field Service Management helps streamline your service processes and enable new revenue levels.


  • Non-invasive integration with standard tools & skills
  • Adaptable, scalable, open and upgradeable
  • Easy to configure, tailor and maintain
  • One platform supports back office and mobile workforce
  • Cloud or on-premise deployment
  • Leverage current systems without replacing them
  • Get service visibility and accountability
  • Automate call center, scheduling, dispatch & more
For Service
Managers Learn More

Take Your Service Delivery To A Higher Level

You want to raise the standards of your service response and delivery, sharpen your edge and improve your customer satisfaction ratings. IFS customers enjoy improved service performance and more revenue without increasing resources.


  • Reduce work order back log & increase tech productivity
  • Improve 1st time fix rate, service quality & responsiveness
  • Visibility of SLAs, PM, contracts and warranties
  • Real-time reporting and service analytics
  • Full visibility to the entire service life cycle
  • Shorter billing cycles with improved accuracy
  • Minimize admin time for field workers
  • Real-time optimization and skills based assignments
For Logistics
Managers Learn More

Take Control Of Return Service and Automate Your Repair Center

Streamline your repair and return service process from RMA creation to repair, ship and bill, and maximize profitability with full control of inventory, warranties and service contracts.


  • Manage global repair & return service operations
  • Manage multiple repair centers from one system
  • Shorten repair turnaround time
  • Improve forecasting and parts inventory maintenance
  • Easily tailor to meet your repair operations
  • Manage 3rd and 4th party repair facilities
  • Maximize revenue recovery and profitability
  • Multi-currency and language for global support

What We Do

Field Service Management and Reverse Logistics Software is all we do.
For this reason, companies of all sizes who value service visibility and excellent customer experiences choose IFS Field Service Management software to manage their service operations. IFS Field Service Management has the most features out-of-box, is easiest to tailor to your specific needs, and can raise your customer service and return service to a new performance level.


World Class Service Businesses Rely On IFS Metrix Service management Software

Ericsson Xerox Auto Windscreens DHL Ingenico

Podcast: 3 Field Service Management Trends You Can't Ignore

This field service management post is courtesy of our Vice President of Sales, Tom Devroy: In this podcast hear Tom discuss 3 main trends that are affecting field service management ...


Reverse Logistics Association Trade Show

This reverse logistics post reflects on our recent visit to the Reverse Logistics Association trade show in Las Vegas. Thank you to those of you who visited us at Reverse Logistics ...