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Metrix Service Management Software and Field Service Software

Metrix Overview Video

Our clients include:

IMAX
Motorola
Ericcson
DHL
Ingenico
Makino
Northwest Pump
Olympus
Sysmex
Topcon
Cubic

Increase customer satisfaction, Drive service revenues
Metrix’s comprehensive service management software will allow you to accelerate service delivery, reduce inventory costs, increase contract revenues, maximize warranty recovery, and decrease repair times. In short, Metrix enables your company to provide world-class customer service, increasing overall company profitability.

Metrix ROI
Metrix customers have cut service costs by an average of 35%. Learn more about the Metrix Difference.

 

A solution for every aspect of your business
Metrix software applications enable world-class service management through powerful contact center, field service, dispatch, contract lifecycle, warranty, reverse logistics, self-service and mobile workforce solutions.

Superior user interface, seamless integrations
With one-step navigation and customizable screens, Metrix’s user interface was designed with the user in mind. A 100% SOA application ensures easy integration with all of your back office systems.

State of Service Management 2010 - Report

Trends in Mobile Field Service
Strategies, best practices and solution technologies used by those best-in-class companies that have achieved exceptional results. Download the full whitepaper, or the key highlights.
Mission-Critical Field Service:
Motorola Canada Case Study

In order to support a new contract, Motorola Canada needed a fully loaded field service automation solution, and they needed it fast.