Field Service Management Software Home (IFS Metrix Service Management)

For Executives Learn More

Make Your Service Business Work For You

You need to improve profit, revenue and market share. IFS Metrix Service Management helps you do this by providing visibility and control over the entire service and asset life cycle.

Perform more service with less resource
Rapid deployment, easy to use
Adaptable to a rapidly changing enterprise
Improve customer response rates and satisfaction

Lowest total cost of ownership
System grows with you
Gain service visibility and accountability
Increase market share

For
it Professionals Learn More

One Application Platform - All Service Delivery Functions

Whether you need an end-to-end service system, or to just fill functional gaps in yourcurrent applications, IFS Metrix Service Management helps streamline your service processes and enable new revenue levels.

Non-invasive integration with standard tools & skills
Adaptable, scalable, open and upgradeable
Easy to configure, tailor and maintain
One platform supports back office and mobile workforce

Cloud or on-premise deployment
Leverage current systems without replacing them
Get service visibility and accountability
Automate call center, scheduling, dispatch & more

For Service
Managers Learn More

Take Your Service Delivery To A Higher Level

You want to raise the standards of your service response and delivery, sharpen your edge and improve your customer satisfaction ratings. IFS customers enjoy improved service performance and more revenue without increasing resources.

Reduce work order back log & increase tech productivity
Improve 1st time fix rate, service quality & responsiveness
Visibility of SLAs, PM, contracts and warranties
Real-time reporting and service analytics

Full visibility to the entire service life cycle
Shorter billing cycles with improved accuracy
Minimize admin time for field workers
Real-time optimization and skills based assignments

For Logistics
Managers Learn More

Take Control Of Return Service and Automate Your Repair Center

Streamline your repair and return service process from RMA creation to repair, ship and bill, and maximize profitability with full control of inventory, warranties and service contracts.

Manage global repair & return service operations
Manage multiple repair centers from one system
Shorten repair turnaround time
Improve forecasting and parts inventory maintenance

Easily tailor to meet your repair operations
Manage 3rd and 4th party repair facilities
Maximize revenue recovery and profitability
Multi-currency and language for global support

What We Do

Field Service Management and Reverse Logistics Software is all we do.
For this reason, companies of all sizes who value service visibility and excellent customer experiences choose IFS Metrix Service Management software to manage their service operations. IFS Metrix Service Management has the most features out-of-box, is easiest to tailor to your specific needs, and can raise your customer service and return service to a new performance level.

World Class Service Businesses Rely On IFS Metrix Service management Software

Podcast: 3 Field Service Management Trends You Can't Ignore

This field service management post is courtesy of our Vice President of Sales, Tom Devroy: In this podcast hear Tom discuss 3 main trends that are affecting field service management ...

Reverse Logistics Association Trade Show

This reverse logistics post reflects on our recent visit to the Reverse Logistics Association trade show in Las Vegas. Thank you to those of you who visited us at Reverse Logistics ...