Service Management Software (Metrix)

For Executives Learn More

Make Your Service Business Work For You

You need to improve profit, revenue and market share. Metrix software helps you do this by providing you with visibility and control over the entire service and asset life cycle.

Better service with fewer resources
Rapid deployment, easy to use
Adaptable to a rapidly changing enterprise
Improved customer satisfaction and response rates

Lowest total cost of ownership (TCO)
System grows with you
Greater service visibility and accountability
Increased market share

For
it Professionals Learn More

One Application Platform - All Service Delivery Functions

Whether you need an end-to-end service system, or to just fill functional gaps in your current applications, Metrix helps streamline your service processes and generate new revenue.

Non-invasive integration with standard tools and skills
Adaptable, scalable, open and upgradeable
Easy to configure, tailor and maintain
One platform supports back office and mobile workforce

Cloud or on-premise deployment
Leverage current systems without replacing
Greater service visibility and accountability
Automate call center, scheduling, dispatch, etc

For Service
Managers Learn More

Take Your Service Delivery To A Higher Level

You want to increase your service levels and improve customer satisfaction. With Metrix, you can realize these achievements and generate more revenue, all without increasing resources. We help you optimize what you already have.

Reduce work order back log and increase productivity
Improve 1st time fix rate, service quality & responsiveness
Visibility of SLAs, PM, contracts and warranties
Real-time reporting and service analytics

Gain full visibility into the entire service lifecycle
Shorter billing cycles with improved accuracy
Minimize admin time for field workers
Real-time optimization and skills based assignments

For Logistics
Managers Learn More

Take Control Of Return Service and Automate Your Repair Center

Streamline your repair and return service process from RMA creation to repair, ship and bill, and maximize profitability with full control of inventory, warranties and service contracts.

Manage global repair and return service operations
Manage multiple repair centers from one system
Shorten repair turnaround time
Improve forecasting and parts inventory maintenance

Easily tailored to meet your repair operations
Manage 3rd and 4th party repair facilities
Maximize revenue recovery and profitability
Multi-currency and language for global support

What We Do

Service Management is all we do.
This is why companies across the globe choose Metrix software to streamline and optimize their service operations. Simply put, Metrix is the most complete, feature-rich and easy to use service management software on the market.

World Class Service Businesses Rely On Metrix Software

Effectively Managing Your Remote Service Projects

One of the greatest challenges that project managers face in the field is being able to manage the project while simultaneously keeping an eye on remote workers and assets. Balancing the project ...

Automotive Service Company Reduces Service Costs By 20% Using Metrix

Even as December looms and we nervously wait for the snow to fly here in Wisconsin, it's a pretty exciting time in Metrix history! A third-party research firm called TechValidate recently surveyed our ...