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To learn more about Metrix's Field Service Management Software, click here to download the datasheet. |
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Welcome to Metrix's key findings site, summarizing the statistics and recommendations from the Aberdeen Group's report, State of Service Management: Forecast for 2010 (download here). In this report, Aberdeen reveals new patterns and trends, and identifies the management strategies, best practices and solution technologies used by best-in-class companies to attain the highest performance level in customer satisfaction, customer retention, annual service profit margin, and annual change in workforce productivity. Best-in-Class firms revealed the following performances statistics:
Click on the links below to learn key characteristics of these companies, as well as key steps you can take to achieve similar results.
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| Best-In-Class Profile | Strategies & Capabilities |
| Learn the practices and characteristics that seperate "best-in-class" companies from all others. >>Read more |
See the top strategies and capabilities companies employ to support their service initiatives. >>Read more |
| Key Charts | Recommendations & Best Practices |
| View some of the key charts from the report, including a list of post-sales service operations that have the greatest positive impact on service performance. >>Read more |
View some of Aberdeen’s recommendations on improving service operations and how Metrix stacks up against them. >>Read more |
| 23% Increase in Profit | Other Resources |
| Metrix customers have increased revenues and decreased costs for a 23% average increase in profits.
>>Request a demo to find out how you can achieve similar results |
