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Metrix Service Management Software




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Welcome to Metrix's key findings site, summarizing the statistics and recommendations from the Aberdeen Group's report, Driving Service Revenue (download here).

The report benchmarked four key performance criteria to distinguish Best-in-Class companies. Such firms revealed the following performances statistics:

  • 74% Service Revenue under Contract
  • 92% SLA Compliance
  • 76% growth in Customer Retention over the last 2 years
  • 41% growth in Service Revenue per customer over the last 2 years
Click on the links below to see how they achieved those results.

Best-In-Class Profile Strategies & Capabilities
This section shows the profile of companies Aberdeen describes as "best-in-class".
read more>>>
See the top strategies and capabilities companies employ to support their service revenue initiatives.
read more>>>
Key Charts Recommendations for Improvement
View some of the key charts from the report, including automation adoption and a service revenue breakdown.
read more>>>
View some of Aberdeen’s recommendations to increase service revenue and how Metrix stacks up against them.
read more>>>
20% Increase in Service Revenues Other Resources
Metrix customers have increased service revenues by up to 20%.

Find out how you can achieve similar results.>>>