Effectively Managing Your Remote Service Projects

November 28, 2011 by Matt Jacobson

Even as December looms and we nervously wait for the snow to fly here in Wisconsin, it's a pretty exciting time in Metrix history! A third-party research firm called TechValidate recently surveyed our customers about why they selected Metrix, what challenges they hoped to solve and how much time and...

October 12, 2011 by Matt Jacobson

If you haven't heard the news, Metrix is coming out with a field service app for native Android smartphones and tablets! This is an exciting addition to the already robust Metrix Mobile suite. Our main goals with Metrix Mobile for Android was for it to be (1) fast, (2) easy to learn and use, (3) quick...

September 2, 2011 by Metrix Blog

Metrix is proud to introduce the newest version of its field service automation software, Metrix 5.3. The 5.3 release features a powerful set of new capabilities that make Metrix easier to use and more powerful than ever before. The new M5.3 can help you improve your service delivery, streamline...

March 17, 2011 by Matt Jacobson

Field service organizations face more challenges in 2011 than ever before in balancing customer demand for faster resolution times and rising operational costs. As a service leader, you need clear, actionable advice on how to make your mobile workforce more efficient in getting the right technician...

February 2, 2011 by Tom Bowe

I recently finished a large-scale Metrix implementation in the UK and have been asked multiple times how I was able to successfully manage this complex, demanding project without having a heart attack. Here's a look at the high-level process I used to keep things moving forward. The 4 D’s: 1...

January 27, 2011 by Matt Jacobson

Metrix is hosting a webinar on February 10 about automating your field service processes using cloud-based service management software. If your service business is supporting more than 20 service technicians in the field and still uses paper forms or complicated spreadsheets, this webinar is for you. Learn...

January 10, 2011 by Matt Jacobson

Recent studies by the Aberdeen Group show that service is more important than ever. 69% of service leaders have increased confidence in the direction of their business and 90% are forecasting growth within the next 12 months. Economic turmoil has, in fact, raised the importance of service as organizations...

November 2, 2010 by Matt Jacobson

Metrix is pleased to announce two new product releases: Metrix Mobile Service Pack 1 is now available on the FTP site!  This is the culmination of 6 months worth of improvements in performance, scalability, and flexibility.  MM2.3.SP1 provides all customers with even faster screen-to-screen...

February 5, 2010 by Metrix Blog

Think this is worth checking out. In a short video, Michael Maoz, Research VP and Distinguished Analyst for Gartner discusses service trends for 2010, including how the focus of service is going toshift from cutting costs to generating revenue, and how service needs to be integrated with all parts of...