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Field Service Management Blog by IFS
March 26, 2013 by Vince Kelly
This field service management post is courtesy of our Vice President of Sales, Tom Devroy:
In this podcast hear Tom discuss 3 main trends that are affecting field service management operations. Three trends driving the industry include:
Mobility
Scheduling Optimization
Software-as-a-Service
Mobility
Due to pervasive and rapidly advancing consumer technology, managers and field technicians themselves expect to be able to interact with field service management software they use to manage their business using mobile devices, including smartphones.
Scheduling Optimization
Working...
March 26, 2013 by Laura Stockhausen
This reverse logistics post reflects on our recent visit to the Reverse Logistics Association trade show in Las Vegas. Thank you to those of you who visited us at Reverse Logistics Association's 10th Annual Conference and Expo. Our goal at the show was to meet today’s key service management...
March 25, 2013 by Vince Kelly
This reverse logistics podcast is courtesy of our Senior Vice President, Larry Laux: Reverse logistics gets its name in relation to forward logistics. As a business sells products, they can have the products moved from a warehouse directly to the consumer or to distributors. Reverse logistics...
March 13, 2013 by Vince Kelly
This field service management post is courtesy of one of our Regional Sales Reps, Michael Cox: I recently attended the Commercial Food Equipment Servicer Association(CFESA) and North American Association of Food Equipment Manufacturers Association(NAFEM) trade shows in Orlando, FL. Here are...
February 28, 2013 by Laura Stockhausen
Earlier this week, TEC Principal Analyst PJ Jakovljevic blogged about IFS' momentum in Field Service Management. I invite you to read what he says about our recent wins and expanded project footprint within the Field Service Management arena. Along with discussing a handful of impressive...
January 11, 2013 by Vince Kelly
This field service management post is courtesy of our Vice President of Services & Support, Doug Baker: Listen to Doug Baker discuss how field service management software often needs to be integrated with other enterprise software. Learn three essential tips for integrating your field service...
February 13, 2012 by Matt Jacobson
One of the greatest challenges that project managers face in the field is being able to manage the project while simultaneously keeping an eye on remote workers and assets. Balancing the project timeline with the need for real-time service workflow approvals can become a real struggle when the PM...
November 28, 2011 by Matt Jacobson
Even as December looms and we nervously wait for the snow to fly here in Wisconsin, it's a pretty exciting time in our history! A third-party research firm called TechValidate recently surveyed our customers about why they selected IFS Metrix Service Management, what challenges they hoped to solve and...
October 12, 2011 by Matt Jacobson
If you haven't heard the news, IFS is coming out with a field service app for native Android smartphones and tablets! This is an exciting addition to the already robust IFS Metrix Mobile suite. Our main goals with IFS Metrix Mobile for Android was for it to be (1) fast, (2) easy to learn and use, (3)...
March 17, 2011 by Matt Jacobson
Field service organizations face more challenges in 2011 than ever before in balancing customer demand for faster resolution times and rising operational costs. As a service leader, you need clear, actionable advice on how to make your mobile workforce more efficient in getting the right technician...
