Making the Most of Customer Complaints
By Tom Bowe
VP of Product Marketing and Engineering
I recently came across a good Wall Street Journal article on Customer Service that is worth sharing: Making the Most of Customer Complaints
September 22nd, 2008, by Stefan Michel, David Bowen and Robert Johnston
The article also includes links to additional MIT research (click on hyperlink to go to relevant MIT SMR article summary…then hit the ‘full text of this article’ link on page for a .pdf reprint compliments of IBM). And the online video is short and to the point!
Enjoy!
VP of Product Marketing and Engineering
I recently came across a good Wall Street Journal article on Customer Service that is worth sharing: Making the Most of Customer Complaints
September 22nd, 2008, by Stefan Michel, David Bowen and Robert Johnston
The article also includes links to additional MIT research (click on hyperlink to go to relevant MIT SMR article summary…then hit the ‘full text of this article’ link on page for a .pdf reprint compliments of IBM). And the online video is short and to the point!
Enjoy!
Labels: customer service, field servce software, field service, mobile field service software
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