Metrix Unveils Latest Release of its Industry-Leading Field Service Management Software

By Tom Bowe
VP of Product Marketing and Engineering

Metrix recently released version 5.1 of its field service management software. Beyond adding new functionality, this new version cuts implementation by 20%, simplifies integration with existing back-office systems, and features tools that allows users to easily modify the interface.

By leveraging state-of-the-art development tools like Microsoft .NET 3.5 and Visual Studio 2008, and combining it with Metrix’s 30 years of service know-how, Metrix Service 5.1 contains an impressive number of new features.


• Real-time traffic updates with turn-by-turn driving directions.
• Expanded reverse logistics and third-party repair optimization.
• Drag-and-drop configuration tools to rapidly modify the user interface.
• Enhanced role-based security and SSO support through Active Directory.
• Flexible validation rules to eliminate data-entry errors and extra key-strokes.
• Meter-based pricing and billing automation for pay-per-click service contracts.
• Product recall management including engineering change orders and outbound calls.
• Dynamic customer surveys to improve service quality, compliance and responsiveness.

Read the press release.