Five Reasons to Take a Closer Look at Metrix Mobile
By Tom Bowe
VP of Product Marketing and Engineering
I think our website understates our mobile solutions and I’m feeling a little guilty about it…hence the blog. Building mobile applications is difficult with so many design constraints to consider like battery, memory, screen size, wireless sync and device OS. One of our critical to success factors is sticking with what we know – field service automation. Having every employee in the company intimately knowledgeable about service business processes really helps us create practical and valuable features for your mobile workers. If you haven’t taken a look at Metrix Mobile lately…here are some reasons you should...
Embedded GPS Adaptor – Metrix Mobile receives GPS feeds directly from the device including latitude, longitude, speed and heading using the NMEA standard. When the service specialist or inspector records their arrival, we can see if they are actually at the customer address…or not.
Intelligent Barcode Scanning – Metrix Mobile supports 20+ different barcode symbologies like Code 39, EAN/UCC, 2-OF-5, UPC and RSS…simultaneously. Users scan any barcode and the application recognizes the format, parses the data into multiple fields, validates the record and notifies the user with an audible “beep.”
Email Integration – With one touch, mobile users can email the customer contact for their next job. Metrix Mobile opens Pocket Outlook and pre-populates the message. The Tech or Inspector selects ‘saved text’ to add a sentence like “I’ll on my way and will be arriving shortly” or “I’m stuck in traffic and may be a few minutes late” and then hits “SEND.”
Phone Integration – With one touch, Metrix Mobile users on a Smartphone device can call the customer contact for their next assigned job.
File Attachments – Users can receive schematics and forms automatically downloaded along with their assigned work orders and can wirelessly upload completed surveys, checklists, or log files to the customer support group.
VP of Product Marketing and Engineering
I think our website understates our mobile solutions and I’m feeling a little guilty about it…hence the blog. Building mobile applications is difficult with so many design constraints to consider like battery, memory, screen size, wireless sync and device OS. One of our critical to success factors is sticking with what we know – field service automation. Having every employee in the company intimately knowledgeable about service business processes really helps us create practical and valuable features for your mobile workers. If you haven’t taken a look at Metrix Mobile lately…here are some reasons you should...
Embedded GPS Adaptor – Metrix Mobile receives GPS feeds directly from the device including latitude, longitude, speed and heading using the NMEA standard. When the service specialist or inspector records their arrival, we can see if they are actually at the customer address…or not.
Intelligent Barcode Scanning – Metrix Mobile supports 20+ different barcode symbologies like Code 39, EAN/UCC, 2-OF-5, UPC and RSS…simultaneously. Users scan any barcode and the application recognizes the format, parses the data into multiple fields, validates the record and notifies the user with an audible “beep.”
Email Integration – With one touch, mobile users can email the customer contact for their next job. Metrix Mobile opens Pocket Outlook and pre-populates the message. The Tech or Inspector selects ‘saved text’ to add a sentence like “I’ll on my way and will be arriving shortly” or “I’m stuck in traffic and may be a few minutes late” and then hits “SEND.”
Phone Integration – With one touch, Metrix Mobile users on a Smartphone device can call the customer contact for their next assigned job.
File Attachments – Users can receive schematics and forms automatically downloaded along with their assigned work orders and can wirelessly upload completed surveys, checklists, or log files to the customer support group.
Labels: field servce software, field service, mobile field service software, mobile software
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