Category Archives: Service Management

November 28, 2011

Even as December looms and we nervously wait for the snow to fly here in Wisconsin, it's a pretty exciting time in Metrix history! A third-party research firm called TechValidate recently surveyed our customers about why they selected Metrix, what challenges they hoped to solve and how much time and...

September 2, 2011

Metrix is proud to introduce the newest version of its field service automation software, Metrix 5.3. The 5.3 release features a powerful set of new capabilities that make Metrix easier to use and more powerful than ever before. The new M5.3 can help you improve your service delivery, streamline...

January 27, 2011

Metrix is hosting a webinar on February 10 about automating your field service processes using cloud-based service management software. If your service business is supporting more than 20 service technicians in the field and still uses paper forms or complicated spreadsheets, this webinar is for you. Learn...

January 10, 2011

Recent studies by the Aberdeen Group show that service is more important than ever. 69% of service leaders have increased confidence in the direction of their business and 90% are forecasting growth within the next 12 months. Economic turmoil has, in fact, raised the importance of service as organizations...

November 2, 2010

Metrix is pleased to announce two new product releases: Metrix Mobile Service Pack 1 is now available on the FTP site!  This is the culmination of 6 months worth of improvements in performance, scalability, and flexibility.  MM2.3.SP1 provides all customers with even faster screen-to-screen...

February 5, 2010

Think this is worth checking out. In a short video, Michael Maoz, Research VP and Distinguished Analyst for Gartner discusses service trends for 2010, including how the focus of service is going toshift from cutting costs to generating revenue, and how service needs to be integrated with all parts of...

January 27, 2010

In their recent report, State of Service Management: Forecast for 2010, the AberdeenGroup put forth a number of recommendations for service operation success.Firms that have followed these recommendations have experienced marked increases in service productivity and customer satisfaction. These improvements...

January 20, 2010

Aberdeen recently published a new report: State of Service Management: Forecast for 2010. This report reveals field service trends for 2010, as well as identifies the management strategies, best practices and solution technologies used by best-in-class companies to attain the highest performance level...

January 20, 2010

Today we marked the close of a successful 2009 business year, with licensing revenues up 37% over 2008. Fueled by the launch of Metrix OnDemand, Metrix’s hosted solution, new enterprise customers and installed base upgrades, Metrix has continued to thrive despite the downturn in the economy. “We...

September 23, 2009

Last week we hosted our annual customer conference near our headquarters in Milwaukee, WI. Among other topics, the conference featured an in-depth look at Metrix Service 5.2, which was released at the conference. Also highlighted was Metrix Mobile 2.3, and lots of best practices information on...