Even as December looms and we nervously wait for the snow to fly here in Wisconsin, it’s a pretty exciting time in Metrix history! A third-party research firm called TechValidate recently surveyed our customers about why they selected Metrix, what challenges they hoped to solve and how much time and money they were saving using the software.
The results were quite revealing, as over half of new Metrix customers responded to the survey and demonstrated their significant efficiency gains and cost savings using service automation solutions.
Want an example? One medium size enterprise automotive and transport company is expecting a 20%+ improvement in first-time fix rates, a 15-20% increase in response time, and a 20% reduction in overall service costs; all while achieving a 12-18 month payback on their original investment. To quote the survey respondent: “Using Metrix has drastically reduced our maintenance costs and the application is very user friendly.”
It’s feedback like this that we love to see! Not only to see companies of all shapes and sizes hit their lofty customer satisfaction and service goals, but also to show future users a blueprint of the key factors they should be looking at in the field service software selection process and the results they can expect to see.
To view the full case study, keep reading below. As we obtain more validated customer research, we will publish it on the blog. As always, we would love to hear what you think in the comments below or by contacting us.
