Gartner Video: Trends in Customer Service 2010

By Emily Lehnen
Senior Marketing Manager

Think this is worth checking out. In a short video, Michael Maoz, Research VP and Distinguished Analyst for Gartner discusses service trends for 2010, including how the focus of service is going toshift from cutting costs to generating revenue, and how service needs to be integrated with all parts of your business.

Key Trends in Customer Service 2010
Michael Maoz, Research VP and Distinguished Analyst for Gartner
Gartner Video (3:14)
http://www.youtube.com/user/Gartnervideo#p/u/3/-OZdQ3GlFoc