Company Information

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History

Founded in 1980, Metrix, Inc. has developed product service automation solutions since 1983. As a pioneer in service management software and mobile field service solutions, we continue to build on a strong history of innovation and embrace our customer-driven philosophy.

We are committed to eProductService™
— it’s our only business.

Our mission is to use our strengths to continuously develop new product service technologies, while increasing functionality and return on investment for clients in the markets we serve. We help our clients service their customers and products more effectively and foster greater value out of those relationships.

At Metrix,
"Automating your service operations is our business."

World leaders in product service for their respective industries, like Ahold, Canon, Cisco Systems, Cubic, Ericsson, Getronics, Kyrus, Motorola, Nikon, Olympus, Powerware, Sysmex and Xerox have chosen Metrix as their service management software and mobile solutions provider. By adapting their Metrix solution of choice to their best practices for product service, each Metrix client is able to attain high levels of customer satisfaction and profit from their service operations.

This focus on service excellence extends to all aspects of the product service value chain from self-service, contact centers, repair centers, field service operations, intellegent devices, contracts & warranties, inventory, logistics and invoicing to enterprise-wide service knowledge management.

Over the course of our long-standing client relationships, we are able to learn from them and enhance our industry-leading domain expertise. This enables us to integrate innovative "best practices" into our products and services for all of our clients, from small-to-medium-sized businesses to large multinational corporations.