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To learn more about Metrix service management software, click here to download the datasheet.

“Metrix has all the major pieces needed in a field service suite. Built on.NET 3.5 (the latest release), Metrix has one of the most modern user interfaces.”

AMR Research

“The new Metrix user interface is outstanding and like nothing we've ever seen before.”

Doug Sprague
Senior Vice President,
RF Technologies

The Metrix Difference

The Metrix solution is a powerful combination of deep functionality and sophisticated technology. Developed by people who know field service, Metrix is flexible, integrates easily with back-office systems, and deploys rapidly, all of which contribute to its low total cost of ownership and high return on investment.

Deep Functionality Instead of having limited functionality in many areas, Metrix focuses exclusively on functionality necessary for successful execution of superior field service. The result is robust feature set not found in ERP suites. Learn more about our contact center, field service, dispatch, contract lifecycle, warranty, reverse logistics, self-service and mobile workforce solutions.
Leading Technology Built on the latest Microsoft technology, Metrix is a best-of-breed solution and with an intuitive interface. Metrix integrates easily with all back-office systems, including financial, knowledge management and CRM applications. With one-step navigation and customizable screens, Metrix’s user interface was designed with the user in mind. Its modern look is replicated across all modules for a consistent feel and ease in training. Domain Expertise With over 28 years of focusing on the industry, Metrix knows field service. This experience drives the deep functionality of our software, and allows us to leverage best practices during implementation. High Return on Investment Metrix customers have experienced: Reduction in number of dispatchers by 50%, saving $360,000 annually Savings of over $90,000 with a decrease in overtime costs Increased first-time fix rate by 28%, saving an estimated $1M annually Jobs per day increased by 23% Increased service revenues by 20% Improved customer experience, translating to increased customer loyalty Overall better coordination and productivity