AFSMI 2004 WORLD CONFERENCE
  The 34th S-Business Education Summit and Expo
 

The Global Conference Exclusively for Customer Services and Support Executives and Managers

Event is open to members and non-members alike.

Gaylord Texan Resort and Convention Center
Grapevine, TX USA
October 3, 2004 - 8:00 AM to October 7, 2004 - 4:00 PM CT

For more information: Click Here.

Metrix to Speak at WTCM-CRIF in Gent, Belgium
Oct. 18, 2004
Mr. Benny Maas, Senior Consultant of Metrix Europe B.V., will be presenting at the WTCM-CRIF conference on Monday, October 18th in Gent. A previous speaker for WTCM, Mr. Maas will be using the topic of "The Added Value of Service" to explain how service differentiates you as a company and product supplier from your competition.

The WTCM organization is the center of expertise for the technology industry in Belgium and provides a "Gateway to Innovation" for their members. The day is free for members of the WTCM, the price for non-members to attend is 150 Euro.

For more information on WTCM and this event, visit: http://www.wtcm.be/

To contact Mr. Benny Maas about this event or topic, please email him at bennym@metrixbv.nl