- Overview
- Medical Equipment Manufacturers
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- Business to Consumer
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Learn how Cubic Transportation Systems standardized the repair process for Oyster, the integrated ticketing system run by the Transport of London. |
“We deployed a web portal to customers so they can schedule equipment themselves and review the status of ongoing work. It is a genuine partnership approach.”
Mike Gosling
Systems Analyst,
Cubic Transportation Systems
Streamline Your Business-to-Consumer Service Delivery
Metrix has developed a field service solution optimized for the unique needs of B2C service companies.
- A Wizard-driven call taking process that captures all the information needed from the consumer
- Intelligent question-and-answer script that automates part selection
- Embedded quoting and optional price negotiation capability within a min/max range
- Real-time appointment booking and scheduling optimization
- Automated lat/long validation on addresses to improve daily routes and reduce mileage
- Up-front payment processing and credit card validation
- Integrated field service workforce…wireless dispatch to any mobile device
- Seamless invoice generation in the field with Bluetooth-connected printer
- Closed-loop process easily integrated to most back-end financial systems
In the video below, Metrix VP Tom Bowe explains how Metrix helped a 1,000-employee B2C service company in the UK streamline their service delivery process:
Learn how Metrix can help you streamline your B2C service delivery process by leveraging best-of-breed solutions like Metrix Service, Mitel, Microsoft Dynamics, Symbol, VMware, Zebra and more. Request a demo by clicking the button below.