Service Solutions for Capital Equipment Manufacturers

Capital equipment manufacturers understand the value of good service. Your customer’s satisfaction is highly influenced by how quickly you fix equipment failures, and how often they happen. Metrix can help you cost-effectively schedule and dispatch technicians for planed maintenance on your equipment. And, we can track metered billing and Service Level Agreements (SLAs) to ensure you meet or exceed customer commitments for break-fix, T&M, warranty, repair and support activities.

Unlike the big ERP packages, Metrix offers a quick install, and ease-of-use for all of your employees - not to mention a more reasonable price tag. We’re considered a “best-of-breed” software package, meaning that we do one thing– create great service management software.

For over 25 years Metrix has been Advancing the Service of capital equipment manufacturers. Our software gives you the unique benefits of scheduled maintenance, ease-of-use and SLA management. Choose Metrix to help manage your service operations, satisfy your customers and increase your profits.