Service Management Software for High Tech Manufacturing

Servicing high tech products can be extremely complex when trying to find the right person with the right skills and tools and then getting them to the right place at the right time with the right parts. Metrix knows how to do this and we have done it before. Our software will Advance Your Service and help you improve service profitability.

Metrix software has a unique blend of call center, dispatch, field service and return service built in so that when a technician replaces a part, they also have the option to put the defective part into the repair cycle for service. And since many of these technicians carry large amounts of expensive inventory in their trucks, Metrix offers specialized service parts management for detailed tracking of mobile inventory. In addition, if you need to track revision changes such as software or hardware upgrades, Metrix has you covered.

For over 25 years Metrix has been Advancing the Service of high technology equipment manufacturers:

Increase visibility to service parts inventory in the field
Reduce warranty claim processing errors and increase recovery amounts
Improve customer information accuracy, availability and usefulness
Automate scheduling, dispatch, debrief and billing processes
Manage equipment configuration, service history and revision levels.
Provide field service engineers with real-time wireless or direct connectivity
Eliminate contract-based service pricing errors