Service Management Software for Medical Device Manufacturers

The medical industry is among the most regulated industries in the world. To increase service performance and profitability, you need to have service management software that will not only simplify, standardize and automate your complex service delivery processes, but will also help you track and maintain critical records used to meet regulatory compliance. Look no further than Metrix to Advance Your Service.

Metrix can manage your HCN contracts and OEM warranties, including usage-based, shared-risk, or rebate contracts and comprehensive, asset-based Service Level Agreements (SLAs). In addition, you’ll be able to track assets installed at customers, including service history, revision, components, and coverage. With comprehensive reporting, warranty recovery, depot repair, part logistics, and field service functionality, you’ve got a solution that only Metrix can provide.

For over 25 years Metrix has been Advancing the Service of medical device manufacturers:

Full support for 21 CFR Part 11 and HIPAA compliance
Eliminate warranty claim processing errors and increase recovery amounts
Improve customer information accuracy, availability and usefulness
Automate scheduling, dispatch, debrief and invoice processes
Monitor installed equipment and create new proactive service offerings
Provide field service engineers with real-time wireless or direct connectivity
Reduce revenue-leakage from contract-based service pricing errors