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Learn more about Metrix Service Management Software with these additional resources: |
Metrix Portals
Each Metrix Portal solution is designed to meet the needs of a specific user based on their job responsibilities. The portals are accessed through a browser (Internet Explorer, Opera, Firefox, Safari) and run on any desktop, laptop, notebook, tablet or mobile device including iPhone, Android, Blackberry and Windows Phone 7.
These easy-to-use web apps help businesses transform their service delivery processes by extending their IT systems beyond the company walls and leveraging the latest CRM technologies.
If you want to add a service portal for customers, employees or subcontractors, Metrix has a pre-packaged, browser-based solution enabling 360° visibility and comprehensive service automation.
Technician Portal
Provides field service resources (employees, contractors and third-party service providers) with instant access to their daily work schedules where they can accept jobs, get directions, view customer history, access solutions or product data sheets, record parts, labor and expenses and monitor key performance indicators (KPI’s).
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Customer Portal
Enables end-users and consumers to create new service requests online 24x7, verify warranty or contract coverage, order replacement parts, register products, enter meter readings, view existing requests, add comments or attachments and initiate RMA returns, exchanges or repairs.
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Warehouse Portal
Designed for ruggedized, barcode-enabled mobile devices like the Symbol MC9090 or MC3100, the Metrix Warehouse Portal automates standard reverse logistics and service inventory processes like picking, shipping, receiving, stock transfers, stock counts, and stock adjustments.
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Store Portal
Enables subcontractors and suppliers to increase their value-add to retail stores and consumers. Store employees can create new service tickets or repair orders online 24x7, add comments, attachments or pictures and track status of existing requests. The subcontractor/supplier is immediately notified of new work by email and can access the Metrix Technician Portal to fully automate the service process from beginning to end.
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