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In This Issue:
- Knowledge Management
- Customer Survey Results
- Introducing The Metrix Blog
- Join Metrix At AFSMI
From the Metrix Blog:
- Attacking Service Problems
- Project Justification
- Service Chain Links
- Blog RSS Feed
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  Dear Service Professional:

We have some exciting articles for you this month, including knowledge management for the service industry, the results of the Metrix customer survey and the announcement of the new Metrix Blog. Also, check out "From the Metrix Blog" to your left where you can link directly to blog entries that interest you. Read on and enjoy!

Best regards,
The Metrix Team


Knowledge Management

Share the Knowledge with Knowledge Management
Knowledge Management systems can transfer tips and tricks from one employee to several. Here's how it works in the service industry.
Read more>>>


How Do You Define Good Service Management Software?
The results of the Metrix customer survey give insight into the service management software industry. 
Read more>>>

Introducing The Metrix Blog
The new Metrix Blog will be written by a team of Metrix employees and will cover the service industry, software and technology.
Read more>>>

Join Metrix At AFSMI
Metrix will continue our long tradition of exhibiting at the Association for Service Management's education summit and expo in Orlando Florida, September 17-20. Stop by our booth, #402 to learn more about Metrix 4e and Mobile Techlink. For more information, see AFSMI's Web site at www.afsmi.org.
 
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