If you're looking for insights on reverse logistics then this issue is for you. We have two Aberdeen Group reports that you can download to learn more about improving your own reverse logistics operations, as well as see what other top companies are doing. In addition, Metrix's president and founder has written an informative blog post on how the European Union has impacted service operations in Europe.

Best regards,
The Metrix Team

	Reverse Logistics as a Customer Satisfaction Tool How improving reverse logistics can improve customer satisfaction and more. Also download a reverse logistics Aberdeen Group report. >> read more
Blog: The Impact of the European Union on Service Operations Metrix's president and founder discusses the impact the European Union has had on the service industry. >> read more
Aberdeen Report: Industry Best Practices in Reverse Logistics As a Metrix newsletter subscriber, we are offering you the chance to download this recent Aberdeen Group report, Industry Best Practices in Reverse Logistics, which benchmarks the success strategies of top industry performers. Included in the report are real-life examples about how top companies have improved their reverse logistics operations to recapture revenue, retain customers, comply with environmental regulations, reduce operating costs and improve product uptime and quality. >> download now