Mobile Field Service Is A Good Thing - Just Ask The Aberdeen Group
Aberdeen report shows improved productivity, customer service and increased service revenues from mobile field service.
Remember the days of filling out paper work orders and filing them away until you got back to the office? Well, not every field service department has moved on from doing things that way - but they should. According to the Aberdeen Group, enabling your field service organization with mobile capabilities will improve their productivity, create better customer service and increase your service revenues.
The report, titled “The Mobile Field Service Solution and Selection Report,” states that service organizations who deploy mobile field service solutions in tandem with business process improvements have seen average performance gains that include:
- 27% increase in worker productivity
- 19% increase in customer satisfaction and retention
- 17% increase in overall profitability, and
- 13% increase in service revenues
According to the report, the solutions that provide the maximum value are those that provide a mix of asset and dispatch-centric functions. In addition, the report provides checklists for organizations to help evaluate their mobile field service decision.
Want a copy of the report? No Problem – go to Metrix’s Mobile Info Center to download the report, as well as view how our mobile solution, Mobile Techlink, stacks up to the Aberdeen Group’s recommendations. http://www.mobiletechlink.com/mobilereport/