Advanced Scheduling -
Just Another Way Metrix Advances Your Service
Traffic delays, parts availability and workload are all things that can delay a service call, resulting in missed service level agreements (SLAs) and poor customer satisfaction. Metrix helps solve these problems with our new Advanced Scheduling Optimization solution, powered by 360 Technologies.
Advanced Scheduling Optimization is a real-time solution that will help you get the right resources to the right places on time at the lowest total cost. The solution uses advanced mathematical algorithms to asses factors such as required skills, workload, penalties, part availability, traffic patterns, weather conditions, priority, business rules and more. If any of these conditions change, Metrix Advanced Scheduling will recalculate and update your schedules to reflect these changes.
“More than ever, service executives are being pressured to increase revenues and cut costs at the same time, which is why we decided to partner with 360, the world’s leading provider of workforce scheduling technology,” said Larry Laux, president and CEO of Metrix. “By incorporating 360’s scheduling engine into Metrix’s call handling and dispatch processes, customers can increase the number of service calls performed per day by 25% while also reducing administration costs in excess of 20%.”
In the field, Metrix Advanced Scheduling uses GPS to track resources for street-level routing, time-of-day travel calculations and turn-by-turn directions. You’ll minimize travel time and increase your maximum calls per day, while maintaining full compliance to your SLAs.
Unlike most other scheduling solutions on the market, Metrix Advanced Scheduling allows you complete control via a manual override. The solution continuously optimizes schedules and reacts to events in real-time, yet it allows for a manual override of any decision and any constraint in the system. This provides for the best combination of scheduling efficiency and flexibility towards real-life situations.
Another differentiator of Metrix Advanced Scheduling is its predictive deployment capabilities. Predictive deployment works by identifying patterns in historical data and uses these patterns to predict where and when calls will happen in the future. The solution uses these predictions to pre-emptively deploy technicians where calls will happen, saving time when SLAs are very demanding.
Now you can avoid the problems that go along with scheduling service calls and dispatching technicians by using Metrix Advanced Scheduling Optimization. You’ll increase your customer satisfaction and your compliance with SLAs, while completing more service calls and reducing costs. It’s just one more way Metrix helps Advance Your Service. Contact us today to learn more or click here to request a demo..