We have two great articles for you in this issue. In the first article you'll learn about real-time field service optimization. The second article discusses ways to maximize your contact center to improve first-time resolution rates. Next we'll send you over to the Metrix Blog where our president relates changing your oil to the service industry.

Best regards,
The Metrix Team

	Real-Time Field Service Optimization Improve customer retention and service profitability by optimizing your field service with real-time information. >> read more
Maximize Your Contact Center Learn how you can resolve more of your customers' issues in the contact center and save money by not dispatching a technician. >> read more
Blog: How Often Should You Get Your Oil Changed? In this blog post, Metrix president, Larry Laux, answers this question as it relates to the service industry. >> read more