Metrix eNewsletter - November 2006

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In This Issue:

	- Customer Experience
	- Project Justification - #4
	- What's Good Software?

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Dear Service Professional:

Who manages your customer experience? That's the question we are asking in this month's lead article, and our answers give you four steps to get your service department to excel at the customer experience. In addition, we have the fourth installment of the Project Justification series. And finally, we answer the question, "what is good software?"

Best regards,
The Metrix Team

	Article: Who Manages Your Customer Experience? Four ways your service department can excel at the customer experience. Read more>>>

Blog: The Discipline of Project Justification - Part 4 Part 4 of the multi-part series that explains how to justify a major project to senior management. Read more>>>

Blog: What Is Good Software? Metrix CEO, Larry Laux, explores this question and gives you his answers. Read More>>>

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