Scobie & McIntosh (Bakery Engineers) Limited Select
Metrix Service Management
FAREHAM, UK (October 28, 2009) – Field Service Management Limited, reseller of the Metrix Service Management, Mobile Data and 360 scheduling solutions, announced that Scobie & McIntosh (Bakery Engineers) Ltd has selected the Metrix product suite to manage their service operations. The circa 50 user solution will be implemented at Scobie & McIntosh’s Service Centre in Birstall, Leeds and will be live for the New Year. The solution will be fully integrated with Sage L1000 financials from Datel Group.
Scobie & McIntosh (Bakery Engineers) Ltd have a proud heritage of over 120 years as suppliers of high quality new and refurbished equipment and services to the food and bakery industries. Their clients range from independent food or bakery outlets through to national UK supermarket groups.
Great customer service is absolutely key to Scobie & McIntosh. It was recognised that as the business expanded a core management solution had to be implemented to provide a backbone for that growth whilst ensuring no compromise in customer service. Bill Adams, Project Manager says “The solution offers us a fix for today and the ability to continue growing without worrying about whether our administration can cope. The automation of several processes will allow us to devote more effort to exceeding our customers’ requirements.”
To select an appropriate vendor, RFI’s were produced and a full tendering process was undertaken. Scobie & McIntosh narrowed the shortlist to 4 vendors for more detailed presentations, discussions and site reference visits, following which FSM (Metrix service management resellers) and Datel Group (Sage financials resellers) were selected to provide their fully integrated, proven solution.
Bill recalls “The solution from FSM\Datel was the most suitable for our business, but their ability to commit to meeting a tight deadline was what guaranteed their selection.”
“It is great to be working with the Scobie & McIntosh team on this project” says Rory Church, Sales & Marketing Director of FSM. “It is great to see a business with such strong traditional values and a focus on engineering excellence going from strength to strength. We look forward to a long partnership – although we’ll be keeping an eye on the implementation teams’ waistlines having seen the test bakery in action!”
About Scobie & McIntosh (Bakery Engineers) Limited
With a Head office in Edinburgh and Service Centre in Birstall, Scobie & McIntosh (Bakery Engineers) Ltd have a proud heritage of over 120 years as suppliers of high quality new and refurbished equipment and services to the food and bakery industries. Their clients range from independent food or bakery outlets through to national UK supermarket groups.
For more information on Scobie & McIntosh (Bakery Engineers) Ltd, visit
www.scobie-equipment.co.uk
About Metrix
Metrix software applications enable profitable service management through powerful customer support, field service, scheduling, warranty, reverse logistics and mobile solutions. Leveraging over 29 years of experience, Metrix provides a competitive advantage to innovative companies like Ingenico, Olympus, Cubic, Ericsson and Makino by increasing service performance. For more information, visit www.metrix.com.
About Field Service Management
Field Service Management Limited (FSM) takes a consultative approach to deliver service and repair solutions throughout Europe combining a great depth of functionality with an intuitive and “user friendly” interface. A consultative approach focuses on building a business partnership with customers to combine FSM’s domain knowledge with each customer’s unique business expertise to deliver a solution to guarantee service excellence. FSM are resellers of Metrix Service Management & Mobile Data Solutions, 360 Scheduling Software and Cognitor Knowledge Management Tools.
For More information on Field Service Management Limited, visit www.fieldservicemanagement.co.uk