Metrix Partners with 360 Technologies to Offer Advanced Scheduling Optimization
MILWAUKEE (March 21, 2007) – Metrix, a leading innovator of service management and mobile field service software, today announced immediate availability of Metrix Advanced Scheduling solution, powered by 360 Technologies. Taking advantage of 360’s expertise in optimizing field service schedules using highly specialized mathematical algorithms, Metrix’s new offering provides customers with a solid return on investment and powerful new functionality.
Metrix Advanced Scheduling is a real-time solution focused on getting the right resources to the right places on time at the lowest total cost. Taking into account multiple factors such as required skills, workload, penalties, part availability, traffic patterns, weather conditions, priority, business rules, etc. to produce the best possible plan, Metrix Advanced Scheduling can instantly recalculate and update schedules as variables change.
“More than ever, Service executives are being pressured to increase revenues and cut costs at the same time which is why we decided to partner with 360, the world’s leading provider of workforce scheduling technology” said Larry Laux, president and CEO of Metrix. “By incorporating 360’s scheduling engine into Metrix’s call handling and dispatch processes, customers can increase the number of service calls performed per day by 25% while also reducing administration costs in excess of 20%.”
One compelling feature of the product is GPS tracking of resources in the field for street-level routing, time-of-day travel calculations and turn-by-turn directions. Designed for same-day optimization and performance-based service level agreements (SLA) of 4, 2 or 1 hour response times, the highly distributed architecture scales linearly across multiple servers to deliver true real-time scheduling for 50 to 10,000+ users.
“Metrix has been a pioneer in field service automation space for a long time and we are excited about the product synergies,” said Laurent Othacéhé, Managing Director of 360. “Our scheduling technology can solve some complex, very real problems facing service organizations today and together with Metrix, we offer an incredibly attractive value proposition for improving workforce productivity, increasing SLA compliance and reducing service delivery costs.”
About Metrix:
Metrix software applications enable world-class service management through powerful contact center, field service, dispatch, contract lifecycle, warranty, parts logistics, return service, self-service and mobile workforce solutions. Metrix provides a competitive advantage to innovative companies like Ingenico, Olympus, Xerox, Ericsson, and Makino by automating field operations, streamlining service processes, improving customer satisfaction and increasing service profitability. For more information, visit: www.metrix.com.
About 360 Technologies
Headquartered in Nottingham, England, 360 Technologies is an innovative technology company with a wealth of experience in the development and deployment of resource management and optimization solutions. 360's Dynamic Scheduling Engine (DSE) is today's performance benchmark chosen by an increasing number of application vendors. Web enabled for ease of integration using 360's leading edge algorithms, DSE provides predictive deployment, demand forecasting, performance analysis and workforce optimization for field service organizations whatever their size. For more information, visit: http://www.360tech.uk.com/