Metrix Introduces Industry’s First “.NET 3.0” Application
100% SOA Solution Dramatically Improves Usability and Affordability
MILWAUKEE (April 17, 2007) – Metrix, a leading innovator of service management and mobile field service software solutions, today announced Metrix 5 as the industry’s first 100% SOA software application built on the Microsoft .NET 3.0 platform.
“This is the most important new product announcement in the history of service automation software,” said Larry Laux, CEO of Metrix. “We invested huge amounts of time, money and resources over the last 3 years on Microsoft technologies, W3C standards and SOA to fundamentally change the industry. Metrix 5 is a next-generation, intuitive application with advanced service functionality and an amazing UI that can “Go-Live” in 3-4 months for 1x the price of the software – who can match that?”
The Metrix 5 software is a market-leading, web-based solution for streamlining customer service, field service, parts inventory, service contracts, product warranty, repair and reverse logistics management. Feedback from early adopters is very positive, especially on usability, speed, integration and flexibility. By leveraging the latest and greatest development platforms, tools, and best practices, Metrix 5 will ship with an impressive number of new features including:
- Intelligent data filtering to decrease searching by 70%
- Drag-and-drop Schedule Board with advanced color management
- Comprehensive summary views to reduce navigation by 50%
- Sub-second scrolling through records via keyboard (mouse-less)
- Real-time field service scheduling and route optimization
- Windows Vista “glass” look and feel with 3D controls and images
- Process-driven UI requiring less clicks and minimal user training
- Compliance with expanding Sarbanes-Oxley regulations
- Enhanced workflow and service pricing engines
“Metrix 5 is a loosely-coupled set of services, highly-secure, scalable and agile,” said Tom Bowe, VP Engineering of Metrix. “For example, customers don’t need to duplicate inventory, pricing or invoicing functionality in Metrix, if they’re satisfied with their current SAP, Oracle or Infor ERP systems. Metrix 5 can seamlessly execute transactions, invoke workflows and consume services regardless of the actual data source. Metadata-driven .NET 3.0 applications are the future of software and it’s great that the service industry will be one of the first to profit from this technology breakthrough.”
“The biggest impediment to the adoption of field service automation tools, according to 57% of companies surveyed in a recent Aberdeen study, is integrating field service solutions with existing back office systems. The underlying design and architecture of Metrix 5 solution should eliminate this obstacle,” said Amit Jain, Research Director at the AberdeenGroup.
About Metrix:
Metrix software applications enable world-class service management through powerful contact center, field service, dispatch, contract lifecycle, warranty, parts logistics, return service, self-service and mobile workforce solutions. Leveraging over 27 years of experience, Metrix provides a competitive advantage to innovative companies like Ingenico, Olympus, Xerox, Ericsson, and Makino by automating field operations, streamlining service processes, improving customer satisfaction and increasing service profitability. For more information, visit: www.metrix.com.