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Metrix partners with Servigistics to offer service chain optimization Integration of two best-of-breed service applications provides a tool for field service organizations that improves customer service and bottom line results Waukesha, WI - December 11, 2000 - Metrix, Inc. today announced a partnership with Servigistics, Inc., a leading provider of Web-based planning and forecasting solutions for supply chain optimization. The integration of the Metrix eService application suite with Servigistics results in a comprehensive parts planning and forecasting solution that helps companies increase customer satisfaction while improving their bottom line. In addition to providing a seamless integration, Metrix and Servigistics will present their joint offering through multiple channels. The first opportunity is a web seminar being conducted this Thursday, December 14, 2000. This web seminar will discuss the bottom line benefits of parts planning and supply chain optimization. Registration information for this no cost event can be found at http://www.metrix.com/eservices_Events.cfm. "Many organizations we have worked with have built service into their product value chain, finding it to be one of the best ways to create long term customer satisfaction," said Doug Peters, vice president of e-business strategies for Metrix. "Although service is typically thought of as part of the demand chain, it actually extends into several supply chain functions, including spare parts inventory management. We have documented dramatic cost reductions from organizations controlling service parts inventories, which is an inherent part of the award winning Metrix eService application suite. Combined with the forecasting and planning capabilities in Servigistics' application, we can provide organizations with increased capabilities to achieve further cost reductions by enabling inventory optimization throughout the entire value chain." Servigistics inventory planning and forecasting software was designed from the ground up as a Web-based product that facilitates distributed access and planning participation throughout the supply chain. "The Servigistics and Metrix applications are very complementary and synergistic," said Larry Pearson, vice president of business development for Servigistics. "Servigistics utilizes the inventory data available in Metrix, including multiple stocking locations and repairable parts, so our application draws on the most complete and accurate usage detail when planning and forecasting for parts inventory. The highly configurable nature of both applications provides additional flexibility for our customers. It's really a win-win situation," concluded Pearson. About Servigistics Servigistics' Web-based service parts planning and forecasting software optimizes inventories for immediate customer satisfaction and ROI returns. Architected for complete flexibility, Servigistics facilitates change to accommodate fluctuating business requirements and enables planning for any service organization, from the central warehouse to trunk stocking locations. Easy to implement and integrate to host inventory systems, Servigistics provides the Fastest Time-to-Benefit. Eliminating complexity and offering adaptability, Servigistics offers customers the lowest cost parts optimization tool for short- and long-term results. Contact Servigistics at 770-565-2340, via e-mail at info@servigistics.com or on the web at www.servigistics.com.About Metrix, Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of ProductService CRM™ solutions. Its web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activities for high-tech and durable goods. Metrix's headquarters are located in Waukesha, Wisconsin, with additional offices in Atlanta, Boston, Chicago, Dallas and Phoenix. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com. Metrix, the Metrix logo, ProductServiceCRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners. |
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