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Best Power Selects Metrix CRM Solution

Power Security Supplier to use ProductService CRM™ application for mobile eService

Waukesha, WI - October 6, 2000 - Metrix, Inc. announced today that Best Power, part of the Invensys Secure Power operating unit of Invensys Power Systems, has chosen the Metrix ProductService CRM application and the Techlink® mobile eService solution to manage their field force. Invensys Secure Power is recognized as the most capable supplier of high-reliability power security systems in the world.

"Best Power's selection of Metrix means the over 500 combined field service technicians of Invensys Secure Power will all be utilizing the Metrix ProductService CRM application," said Harvey Shovers, vice president of sales and marketing for Metrix, Inc.

Metrix software offers superior visibility and control over inventory, contracts and resources for field service and repair center operations. "Invensys has a demanding product service environment, and needed a solution that could streamline its call center processes, track its field service activities, enhance its repair center operations and accommodate multiple warranties," Shovers noted.

In addition to the capabilities of the Metrix application, Invensys field service representatives worldwide will have access to detailed customer information through Metrix's Techlink®. Techlink provides field service representatives with information about scheduled service calls, including the history of the product, other products at the site and any associated contract entitlements. After the service call is completed, field service representatives can use Techlink to upload time, material and expense information to the corporate system, and order any parts - all from their laptop computers. This dramatically reduces time-to-bill and increases accuracy throughout the service environment. Techlink is the mobile eService solution of choice for field forces, which need to build customer loyalty and generate additional service revenue opportunities through exceptional product service offerings and results.

About Metrix, Inc.

Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of ProductService CRM™ solutions. Its web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activities for high-tech and durable goods. Metrix's headquarters are located in Waukesha, Wisconsin, with additional offices in Atlanta, Boston, Chicago, Dallas and Phoenix. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com.

© Metrix, the Metrix logo, ProductServiceCRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners.