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Metrix Presents eService Excellence Awards Getronics and Ericsson capture honors for leveraging Metrix solutions in eService Waukesha, WI - August 28, 2000 - Metrix, Inc., the world's leading provider of eService and ProductService CRM™ solutions, recently presented Getronics and Ericsson with awards for eService excellence. The awards were handed out at Metrix's annual client conference in Milwaukee, Wisconsin and recognize organizations that have applied Metrix solutions to achieve world-class product service. Getronics (www.getronics.com) was presented the 2000 inaugural eService Excellence Award. This award recognizes an organization that embraces e-Business, and continually strives to achieve e-Business relationship management excellence. John Whitnall, president of Getronics, accepted on behalf of the company, which uses the Metrix eService engine to enable customer self-service. Web-based capabilities include the creation of RMA's, spare parts ordering, dispatching of field personnel as well as other self-service capabilities. In addition to being a long-standing Metrix customer, Getronics is also a valued Metrix Technology Alliance Partner, and is working with Metrix to provide web-enabled solutions for other Metrix clients. At the same ceremony, Greg Brown, chief operating officer, Metrix, Inc. presented the 2000 Service Excellence Award was awarded to Ericsson (www.ericsson.com). This award, whose past winners include Tektronix (now Xerox Office Printing Business) and Canon, recognizes a Metrix client who provides superior levels of customer service. Ericsson has been working with Metrix for nearly 10 years, and their Hardware Service and Enterprise Networks Group is using Metrix solutions to manage service operations to hundreds of customers worldwide from over 15 Ericsson locations on four continents. Asa Neckam, System Administrator and Bjorn Ringh, Global Project Manager, accepted this award on behalf of Ericsson. "Metrix has a world-class roster of clients. We give careful consideration each year and highlight one or two exceptional clients. Getronics and Ericsson understand what cost-effective eService and ProductService CRM solutions mean to an organization's customers, as well as its bottom line," said Larry Laux, president of Metrix. "Getronics is a premier example of a client that is out in front using the Metrix eService engine to power web-based product service. We have entered into a partnership with them to extend this offering to our current Metrix 3 install base. Ericsson has realized cost savings, an increase in contract revenue, and improved customer satisfaction. As a result, Ericsson is implementing Metrix solutions in all of its call centers globally. Metrix is proud to work with such forward-thinking global leaders." About Metrix, Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of eService and ProductService CRM™ solutions. Its Web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activities for high-tech and durable goods. Metrix's headquarters are located in Waukesha, Wisconsin with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at http://www.metrix.com. © 2001 METRIX, Inc. All rights reserved. All product and company names are trademarks or registered trademarks of their respective owners. |
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