First Stage of Project "Hercules" is a success for Global Telecommunications Firm.

Waukesha, WI - July 17, 2000 - Metrix, Inc. announced today the successful installation, setup and testing of Metrix 4.1 at the Ericsson Nordic Support Center. The company recently went live with Metrix. This is the first Ericsson facility to go live as a part of Project Hercules, as the company is calling it, and marks a dramatic change in operations at Ericsson as it relates to management of their call center operations.

"Ericsson had multiple CRM solutions in place, including some home-grown systems and Metrix 3.1, so they understood the value of a CRM package, and what it meant to their organization," noted Gustav Elkhuizen, managing director of Metrix B.V. "While Metrix was known as a "preferred provider" for CRM, each region had the ability to choose and implement their own solutions. As such, Ericsson had over a half dozen different CRM solutions in place. While this approach was working, it was not as effective or efficient as the Metrix CRM solution run from worldwide from one server.

"When Project Hercules is completed, all of the call centers will be on one system, utilizing the same information and procedures," Elkhuizen said.

With all of the centers utilizing the same system, it will enable Ericsson to provide better service-level support to their customers who have worldwide operations. "We also will be able to provide our customers with more consistent service-level support worldwide," said Jan-Sören Lindh, business support manager at Ericsson. "In the past, it was difficult to service customers in different countries under the same contract, because the call centers were not necessarily aware of the connection. With Metrix, that will no longer be an issue."

Metrix had been in contact with Ericsson prior to their beginning a search for a CRM solution. In the spring of 1999, Metrix approached Ericsson and presented a ROI study that outlined the benefits of a global CRM solution. This study was the impetus for the change at Ericsson. "Implementation of one common CRM package will lead to a cost savings, and increase in contract revenue as well as improved customer satisfaction," Lindh added. "We had no idea what a significant impact such an implementation could mean."

The Nordic Support Center will utilize Metrix 4e to processing a significant number of concurrent users and calls per month. Ericsson's support center in Florida (covering Latin America) is currently in the final stages of implementation of the Metrix product, and North America & Japan, Central and Western Europe, and Asia & Pacific will follow.

Metrix partner Origin B.V. provided project management resources for the implementation of the Metrix CRM solution. Origin, which began their partnership with Metrix earlier this year, provides a full spectrum of business and IT solutions for global corporations and other complex extended enterprises through operations in over 30 countries.

About Metrix, Inc.

Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of ProductService CRM^TM and eService solutions. Its Web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activities for high-tech and durable goods. Metrix's headquarters are located in Waukesha, Wisconsin with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at .