 |
 |
 |
| |||||
 | ||||
|
Send comments, |
Metrix Announces Metrix 4.2 ProductService CRM™ Software Suite Metrix 4.2 enables superior service revenue generation and provides for faster eService implementations through enterprise application integration with SAP, Oracle, Baan, Siebel, Clarify, and Vantive Waukesha, WI - March 1, 2000 - Metrix, Inc. announced today Metrix 4.2, the latest release of its ProductService CRM™ software suite. General availability for Metrix 4.2 is April 2000. This new release, incorporating a Sun Forte Fusion EAI adapter, enables quick implementation of eService capabilities for product returns and reverse logistics for high-tech, durable goods and third-party logistics companies. Multiple enhancements, including a new integrated report writer, make the software easy to use and enable increased service revenue generation capabilities. Metrix 4.2 provides the high-level of visibility and control over inventory, contracts, and resources for field service and repair center operations required by organizations that differentiate themselves from their competition through market leadership in customer service for their product offerings. Metrix 4.2 fills the gap for product service within enterprise-wide CRM. "Configurability and ease of use have always been an area of focus for our software," said Kent Lane, vice president of business development. "Now we've taken that to a new level with the enhanced eService features of Metrix 4.2." Lane added, "Through the use of Sun's Forte Fusion product we provide an enterprise application integration (EAI) approach using XML. Product service requirements can now be met and integrated with legacy, ERP and other CRM applications in real-time through the use of the Metrix 4e adapter. Through the use of seamless enterprise-wide work flow, eService revenue generating opportunities can now be unleashed and put into practice quickly." Single screen for task completion Metrix 4.2 offers a new task completion feature that allows users to enter all information needed to close a service job on a single screen. "In the past, one screen displayed labor, another displayed parts, and so on," said Jack Kerttula, product manager. "Our clients asked for streamlined data entry. So we designed the new software so that all items related to the completion of a task appear on one screen, in either a tab fashion or through multiple panes." Logs heighten visibility of product and service history The new software also features Product History and Service History Logs. The Product History Log tracks the location, ownership, serial number, and revision number of a piece of equipment, while the Service History Log tracks all maintenance and repairs. Field service professionals can view the Service History Log before a service call, making it easier to predict the reason for - and prepare for - the call. Repair center personnel also save time and money by knowing the exact service history of every product. "These logs are a valuable management tool as well," Kerttula noted. "Users can analyze the cost or revenue of service for a particular product. They can even determine the cost or revenue of a specific service request." Additional performance capabilities Metrix 4.2 also offers an exclusive Dynamic Preventative Maintenance (PM) Scheduling function, in which users can set parameters so that subsequent preventative maintenance calls are scheduled automatically, based on time intervals from the previous PM.
"This release brings together a variety of enhancements that current clients asked for," Lane pointed out. "New and existing clients benefit from Metrix's commitment to incorporate the best practices and suggestions of our clients into every product release. Metrix remains dedicated to providing software applications and eService tools that allow our clients to differentiate their organizations within their markets through better product service offerings to their customers." About Metrix, Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of ProductService CRM™ solutions. Its web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activities for high-tech and durable goods. Metrix's headquarters are located in Waukesha, Wisconsin, with additional offices in Atlanta, Boston, Chicago, Dallas and Phoenix. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com. © 2000 METRIX, Inc. All rights reserved. All product and company names are trademarks or registered trademarks of their respective owners. |
|||
| Company Information |
Product Information |
Professional Services Partners | Events | Newsroom & Library | What's New Must Read | Site Map | Contact Us | Home |
