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Metrix launches ProductService CRM™ with the release of Metrix 4e New Metrix solution excels at enabling revenue generation capabilities for product service organizations by providing superior visibility and control over inventory, contracts and resources Waukesha, WI - October 17, 1999 - Metrix, Inc. announced today its industry-leading ProductService CRM™ solution-Metrix 4e. Specifically designed to fill the gap for product service within enterprise-wide CRM, it addresses the growing industry niche for product service logistics - specifically repair center and field service. By combining deep functionality and the power of the Internet with a component-based N-tier architecture, Metrix 4e provides for 100% inventory visibility, real-time tracking and superior service. Metrix 4e is at the forefront of enabling advanced product service revenue generating capabilities such as automated contract renewals, advance replace, reverse logistics, web self-service and accelerated roll out of integrated web strategies. As the market leader in ProductService CRM, Metrix has set itself apart from other vendors by filling the gap in CRM for product service. Over its nearly 20 years of existence, Metrix has continually built upon its product service expertise by listening carefully to client needs for enhancing revenue and streamlining operations. With a world-class client roster including many high-tech and durable goods companies such as Cisco Systems (NASDAQ:CSCO), Ericsson (NASDAQ:ERICY), Motorola (NYSE:MOT), and Tektronix (NYSE:TEK), Metrix has incorporated and developed best practices into its software to support the unique customer relationship needs of these companies. Metrix is leading the way by bringing CRM solutions to bear for companies with a product orientation. The fact that today's product service organizations require a sophisticated CRM solution is supported by Peggy Menconi, CRM Research Director, AMR Research. Menconi states "I believe that the market will eventually split into product-oriented and service-oriented CRM, because the relationships with customers in those areas are different." Metrix offers product-oriented companies a superior service and logistics management solution designed specifically to help acquire better visibility and control over inventory, contracts and resources. This distinction is further supported by Joe Patton, Patton Consulting, who states "There is a niche for 'product service logistics' management. There is a difference between Customer Service and Product Service in my mind. I see Product Service as the technical support of durable products. Customer Service is coaching users on how to use things and making sure that the customer is happy." "Metrix has leveraged our years of input from clients to create a new 'gold standard' for ProductService CRM", explains Larry Laux, president and CEO of Metrix. "Metrix 4e has dramatic and subtle capabilities that benefit our clients by putting them closer to their customers in all communication channels - web, e-commerce, RF wireless, telephone, and e-mail." Metrix 4e offers standard Application Programming Interfaces (API) and advanced integration technology to top ERP vendors and logistics planning applications. The Metrix "good corporate citizen" approach to integration is fostered by the progressive use of XML (eXtensible Markup Language) and the Internet. "Metrix's long history of supporting world-class clients has made us realize that our software needs to peacefully co-exist with other systems. The Metrix application takes this one step further by designing features that permit other systems to leverage Metrix data, and vice versa," adds Laux. New Capabilities and Enhanced Functionality Metrix 4e, a Y2K compliant application, provides the best-in-class features and functionality to strengthen transactional control of all product service management operations. Features include:
Metrix 4e delivers proven operational benefits to product service operations, demonstrating a consistent return on investment (ROI) for Metrix clients. Pricing for Metrix 4e is on a per-user basis, with total system costs, including installation, starting at $100,000. About Metrix, Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of ProductService CRM™ solutions. Its web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activities for high-tech and durable goods. Metrix's headquarters are located in Waukesha, Wisconsin, with additional offices in Atlanta, Boston, Chicago and Phoenix. Its European headquarters are located in The Hague, Netherlands, 31-(0)70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com. P© 1999 METRIX, Inc. All rights reserved. All product and company names are trademarks or registered trademarks of their respective owners. |
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