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Metrix, Inc. Sets A New Standard in Service Automation Software with Metrix 4e Release Combines Leading Edge Component Architecture and In-Depth, Waukesha, WI - May 10, 1999 - Metrix, Inc., the dominant best-in-class provider of software solutions designed specifically to automate world class service operations, today announced Metrix 4e, Metrix's integrated component architecture service solution. Combining deeper functionality with a component-based n-tier architecture, Metrix 4e enables service organizations to achieve higher levels of performance and scalability on a global basis, improved productivity, increased revenue opportunities and reduced implementation times. "Metrix's unique component-based technology offers a complete, integrated solution for our global clients to manage the critical moments of the customer relationship, which is when a customer needs service," said Rick Warczak, vice president of software development for Metrix. "Metrix's 18 years of experience in the service industry enable us to develop software solutions that effectively address complex service issues and help improve clients' profit margins. This solution allows them to do things they were never able to before." Metrix 4e represents Metrix's ability to take the most in-depth knowledge of the service industry and advantages of the latest technologies to the business benefit of its clients. For example, Metrix 4e uses object-based technology to provide advanced notification capabilities via pager, e-mail and screen pops, while adding even more sophisticated functionality, including integrated self-service via the Web and a configurable schedule board. "We're excited about the benefits that Metrix 4e will bring to our clients-they will be able to see the direct results," said Larry Laux, president and CEO of Metrix. "We are pleased with how Metrix 4e will contribute to our strong growth for the remainder of 1999. Along with our proactive business model to expand distribution, we are further strengthening Metrix's foothold in the industry." About Metrix, Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of service automation and management software. Its integrated applications address all aspects of the service chain, specializing in automating field service and repair center operations. Year 2000 compliant, Metrix applications are available in six different languages. Metrix headquarters are located in Waukesha, Wisconsin, with additional offices in Atlanta, Boston, Chicago, Dallas, New York, Phoenix, San Jose, and Ottawa, Ontario, Canada. Its European headquarters are located in The Hague, Netherlands, and a distribution center in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.comP© 1999 METRIX, Inc. All rights reserved. All product and company names are trademarks or registered trademarks of their respective owners. * |
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