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eProductService™ Drives Strong Year-End for Metrix, Inc. Award Winning eService Application Suite for Product Service and Integrated Field Service Products Increase Software License Revenues from New and Existing Clients Waukesha, WI — February 5, 2001 — Executives at Metrix, Inc. (www.metrix.com) have reason to be optimistic as the new year begins. License revenue increased steadily throughout 2000, peaking in Q4. Metrix eService and mobile solutions have en successfully implemented at multiple locations for world-class product service organizations throughout North America and Europe. "2000 was a great year for us," said Greg Brown, COO of Metrix, Inc. "The simultaneous releases of Metrix 4e, our eService application suite and Techlink 4e, our integrated mobile solutions product family, was a catalyst for a tremendous year end, with nearly a dozen new clients purchasing licenses in the second half of the year (license and service revenue from existing clients also saw an increase). Our Q4 results showed a 40% growth over Q3, and we have every reason to believe that will continue into the new year. We saw particular strength in the medical equipment, high-tech, and telecommunications industries, with new wins including Nucletron, STERIS Corporation, Synthes, and Cox Enterprises." Metrix recognized Getronics Canada and Ericsson as both organizations captured honors for leveraging Metrix solutions in eService, with the awards presented at the 12th annual Metrix Client Conference. Additionally, Xerox Office Printing Business, a long-standing Metrix client, was a recipient of the CIO magazine CIO Award for Excellence in Customer Service and Support. Metrix established a new alliance and partner program midway through the year 2000. Commending the success of the program, Harvey Shovers, vice president of sales and marketing, states, "We have seen a dramatic increase in results and success with our go-to-market activities with our new and revitalized partner relationships." Metrix Consulting Alliance Partners include:
Metrix Technology Alliance Partners include:
Shovers added, "Metrix is well positioned in 2001 to be the product service engine of choice for companies seeking comprehensive eProductService capabilities and functionality for field service, repair center, and other strategic service operations. Additionally, through the use of eXtensible Markup Language (XML), the application can provide valuable information to sales and marketing CRM solutions, ERP systems, and other 3rd party products." About Metrix, Inc. Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of eProductService™ and ProductService CRM™ solutions. Its Web capabilities and integrated applications address all aspects of the product service chain companies performing on-site field service or repair center activities for high-tech, medical equipment, telecommunications, 3rd party logistics, and durable goods. Metrix’s headquarters are located in Waukesha, Wisconsin, with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0) 70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or www.metrix.com Metrix, the Metrix logo, eProductService, ProductServiceCRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners. |
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