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Metrix Partners with Cognitor for Fast Implementation of Intelligent eService Problem Resolution

Inteligine® Problem Resolution System is a strong addition to eProductService™ offerings

Waukesha, WI — February 15, 2001 — Metrix, Inc. (www.metrix.com) announced today that Cognitor (www.cognitor.com) is the latest company to join the list of Metrix Technology Alliance Partners. Cognitor® is a Chicago, IL based developer of next generation business analytics solutions that are observation-based and possess the ability to learn. Included among their applications is Inteligine PRS®, – a problem resolution engine that improves the performance of contact center environments through the automated search and retrieval of the most appropriate answer in response to customer self-service and contact assisted inquiries.

"Together we will develop joint sales and marketing opportunities for each others products and services," said Steve Szamocki, director of business development & alliances for Metrix. "The first of these opportunities will be a web seminar entitled ‘Improve your Bottom Line with eProductService and Knowledge Management’ on Thursday, February 22, 2001 at 10:30 a.m. CST. Registration information can be found at www. metrix.com/events/events_webevents.asp."

"With its seamless integration to Metrix, Inteligine quickly leverages the detailed product service information contained within the application, providing a better solution than conventional knowledge based applications. Inteligine represents evolution beyond current knowledge management systems and enables rapid launches of eService portals, and is the perfect complement to our web-based eProductService™ solution."

Inteligine is a radical departure from knowledge management systems, which are typically text based or engineered. Text based systems are inexpensive to develop, but impose a tremendous burden on the Customer Service Representatives, because as the knowledge grows, it is difficult to find answers quickly. Engineered systems contain more information, but are expensive to develop and difficult to modify as products change. Additionally these systems require the authoring and publishing of knowledge. Cognitor’s application is not limited by these labor-intensive practices.

"Inteligine combines the best characteristics of traditional knowledge management systems, and much more," said Kelly Geiken, vice president of sales for Cognitor. "Low start-up costs, low total cost of ownership, large quantities of information, plus the flexibility to grow as your business grows, are just the beginning. Our implementations take days, not weeks or months, and Inteligine can draw previous data from a variety of other sources, including existing knowledge management systems. Web- deploying Inteligine is quick & simple. In addition, functionality such as seasonality, emphasis on recent solutions, and defining solution sets based on business units are integral parts of our solution, and not available from other knowledge based systems."

About Metrix, Inc.

Metrix, Inc., the pioneer of the service automation industry, is the leading provider of eProductService™ and ProductService CRM™ solutions. Its Web-based software products and integrated applications address all aspects of the product service chain for organizations worldwide with on-site field service or repair center activities for industries including medical equipment, high-tech & electronics, measuring & control devices, telecommunications, 3rd party logistics, durable goods and other manufacturing.

Metrix’s headquarters are located in Waukesha, Wisconsin, with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com

About Cognitor, Inc.

Cognitor, Inc., a leader in e-business analytics, develops and markets a family of "enterprise level" applications, based on its proprietary learning technology platform - Inteligine. All of their business applications are driven by observation of real time events combined with core ERP and CRM historical data to develop recommended actions or solutions to maximize an opportunity or solve a business problem. The Company was formed in 1995 and released its’ first commercial application in 1998.

Cognitor is based in Chicago, Illinois and can reached at (312) 463-1300 or at www.cognitor.com.

Metrix, the Metrix logo, eProductService CRM, ProductServiceCRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners.