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Metrix Partners with Onyx Software “The Leader in ProductService CRM™” joins forces with leading provider of customer centric e-Business solutions Waukesha, Wis. — March 26, 2001 — Metrix Inc. (www.metrix.com) and Bellevue-Wash.-based Onyx Software Corp. (www.onyx.com) have formed an alliance to market each other’s technology solutions to large enterprise and mid-size companies.The Onyx customer relationship management (CRM) product suite combined with Metrix's eProductService™ suite provides a Web-based solution to maximize workflow capabilities, product-service operations and relationship management. “With this agreement, Metrix will become part of the Onyx partner program and Onyx will become a Metrix Technology Alliance Partner. Together, we will conduct joint marketing activities including participating in each other’s customer conferences, user groups, trade shows, web events and more,” said Steve Szamocki, director of business development & alliances for Metrix. “The combined Onyx and Metrix solution is intended to provide a comprehensive e-business solution aimed at increasing revenues, improving customer satisfaction reducing cost of service – all in the name of delivering powerful ROI for our customers.” “The service automation that Metrix provides is a terrific complement to our CRM product suite,” said Bill Bunker, vice president product marketing for Onyx Software. “The goal is to save companies as much time as possible on the process side so they can concentrate on whatever it is they do best. It’s all about catering to the customers and delivering customer satisfaction. That’s what our solutions are tailored to provide for our joint customers.” The Metrix application suite, which will be integrated with Onyx through next-generation XML technology, delivers businesses inventory and logistics controls, repair center functionality, contracts and warranties administration, an integrated knowledge base for self service and assistance, service scheduling and routing, integrated multi-channel contact center capabilities and mobile functionality. About Metrix. Metrix Inc., the pioneer of the service automation industry, is the leading provider of eProductService™ and ProductService CRM™ solutions. Its Web-based software products and integrated applications address all aspects of the product service chain for organizations worldwide with on-site field service or repair center activities for industries including medical equipment, high-tech and electronics, measuring and control devices, telecommunications, third-party logistics, durable goods and other manufacturing. Metrix's headquarters are located in Waukesha, Wis., with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. The Prolog Group is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com.
Metrix, the Metrix logo, eProductService, ProductService CRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners. |
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