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Metrix Announces New Version of its Modular eProductService™ Application Suite Enabling Rapid ROI and Fast Implementations .

Metrix 4e, Web-based Software for Automating Self-Service, Contact Centers, Field Service, Repair Centers, and Contracts & Warranties Management, is easily deployable for quick ROI by organizations that have from 10 to thousands of field and repair center professionals

Waukesha, WI — October 28, 2001 — Metrix, Inc.( www.metrix.com), the world’s leading provider of eProductServiceTM (www.eproductservice.com), announced the general availability of the latest release of the Metrix 4e application suite, version 4.5. This release of Metrix 4e is a fully XML-enabled and offers a complete browser-based user interface. It enables customers, employees and third party service providers to use the Web for all product service functions and facilitates eBusiness application integration through a fully published XML schema, which is available to Metrix clients and select partners. With an intuitive user interface that allows users to quickly learn and tap into its powerful and configurable capabilities, Metrix 4e is ideally suited for enabling product service excellence for small and large companies with product-oriented operations.

“Previous releases of Metrix 4e offered pioneering Web-based solutions for customer facing e-Service. The 4.5 release enables full deployment of all internal and external product service functionality over the Internet,” said Doug Peters, vice president of eBusiness strategy. “This means that our modules for Contracts & Warranties, Parts Inventory, Repair Center, Support/Contact Center, and of course Web-based Self-Service are now all available via a browser for all company stakeholders.”

The Metrix 4e modular eProductService application suite meets stringent requirements for contact center, field service and repair center operations enabling Metrix clients to provide superior product service to their customers. For example, it allows customers to log trouble tickets, RMAs (return material authorizations), parts orders, review of open orders, or any number of requests over the Web. Contact Center, Field Service and Repair Center employees along with customers and third party service & logistics providers can coordinate schedules and obtain complete visibility to service-chain operations and parts inventories using the Internet. The ease of deployment of 100% zero client software and an intuitive browser user interface enables quick implementations and upgrades. This rapid deployment capability combined with the highly configurable and robust product service functionality built into all of the Metrix 4e modules enable the attainment of rapid and significant ROI. Metrix 4e also employs extensible markup language (XML) to ensure cost-effective integration with legacy systems, ERP and other CRM solutions.

About Metrix, Inc.

Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of eProductService™ solutions. Its Web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activity for manufacturers of durable goods. For more information contact Metrix at (800) 543-2130, (262) 717-6500 or at www.metrix.com.

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Metrix, the Metrix logo, eProductService, ProductService CRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners.