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Microfix N.V. Selects Metrix 4 Application Suite

Modular Service solution to manage field service operations for growing business

Waukesha, Wis. — March 18, 2002 — Metrix, Inc. (www.metrix.com) announced today that Microfix N.V. (www.microfix.nl), has selected the Metrix 4 application suite to manage their field service and repair center operations. Microfix, a Leiden, Netherlands, based company, provides repair services for computer hardware for manufacturers, dealers and other end-users throughout the Netherlands, Belgium and Germany.

"We had been using a home grown system, but with our growth as an organization, it was very hard keeping it up to date," said Wim van Leenen, managing director for Microfix N.V. "Additionally, one of our customers was asking for performance metrics that our existing system could not provide. "

Microfix will utilize the entire Metrix application suite, including the modules for Support Center, Contracts & Warranties, Repair Center, Inventory & Logistics.

"Because we had some experience with field service applications, we had a very good idea of what we were looking for, and Metrix definitely fit the bill. Metrix will enable us to provide the necessary information to our customers, and much more, " said van Leenen.

"We felt strongly about the value that we could provide Microfix," said Gustav Elkhuizen, managing director, Metrix Europe. "Our ability to provide the performance metrics that Microfix was looking out of the box, plus our ability to scale up with their continued growth will mean a significant ROI, and long term viability of the solution."

Metrix Inc., the pioneer of the service automation industry, is the leading provider of eProductService™ solutions. Its Web-based software products and integrated applications address all aspects of the product service chain for organizations worldwide with on-site field service or repair center activities for industries including medical equipment, high-tech and electronics, measuring and control devices, telecommunications, third-party logistics, durable goods and other manufacturing.

Metrix’s headquarters are located in Waukesha, Wis., with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. Prolog Systems, Ltd. is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com.

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