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Prolog Systems Selects Cognitor’s Knowledge Management Application to offer its Customers in the UK Chicago, IL – August 5, 2002– Cognitor (www.cognitor.com), provider of dynamic, self-learning, knowledge management technology based on an artificial intelligence framework, today announced a new alliance with Prolog Systems. Under the terms of the partnership, Prolog Systems will resell and support Cognitor’s InteligineAnswerTM Knowledge Management application along with other best-of-breed applications including the Metrix eProductService CRM suite for companies that sell and service capital equipment. Prolog Systems is the UK’s leading provider of best-of-breed software solutions for Service Management, Maintenance, Repair Centre, Asset Management and Mobile Data Solutions. Cognitor is a leading developer of enterprise-level software applications that provide reduced operational costs and more satisfied customers due to first contact problem or issue resolution. Cognitor’s InteligineAnswer™ is a dynamic, self-learning knowledge management technology that improves the performance of customer contact centers, help desks and self-service portals with automated search and retrieval of the most appropriate answer in response to user inquiries. “Cognitor’s InteligineAnswer is already seamlessly integrated with Metrix,” said John Garrett, managing director, Prolog.“InteligineAnswer will greatly enhance our value proposition for our CRM customers who are looking to incorporate a knowledge management and automated problem resolution to their customer and field service operations.” “We are pleased to extend our premier alliance relationship with Metrix into Europe,” said Donna Salvatore, president and CEO, Cognitor. “Prolog has a notable track record for successful implementations and customer satisfaction”. “Extending our partnership with Cognitor into Europe is a natural progression on our solid relationship,” said Harvey Shovers, vice president sales and marketing, Metrix. “We have embedded the Cognitor application into our suite as if it was our own which gives our customers solid assurance of success.” About Cognitor, Inc. Cognitor’s Inteligine® family of products delivers knowledge management solutions to customer contact centers to increase customer and employee satisfaction, better manage product roll-outs and upgrades, and increase top-line revenues and bottom-line profits. Cognitor’s quick and easy to implement solutions provide a rapid ROI and seamless integration to many leading CRM platforms. The Inteligine ® products provide increased first contact resolution and web-deployed customer self-service. All applications are based on Cognitor’s unique intelligent framework, Inteligine, which learns by observation and becomes more effective with every interaction. Cognitor is based in Chicago, IL, for more information please visit us at www.cognitor.com or (312) 463-1300. About Prolog Systems, Inc. Prolog Systems was founded over twenty-one years ago and is one of the UK’s leading providers of best of breed Service Management, Maintenance, Repair Centre and Mobile Data solutions. Prolog have been the sole UK Distributor of Metrix for the last 15 years. Prolog’s headquarters are located in Cheam in Surrey-02087 151555 www.prologsystems.com. About Metrix, Inc. Metrix Inc., the pioneer of the service automation industry, is the leading provider of eProductService™ solutions. Its Web-based software products and integrated applications address all aspects of the product service chain for organizations worldwide with on-site field service or repair center activities for industries including medical equipment, high-tech and electronics, measuring and control devices, telecommunications, third-party logistics, durable goods and other manufacturing. Metrix’s headquarters are located in Waukesha, Wis., with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114. Prolog Systems, Ltd. is an authorized Metrix distributor in the United Kingdom. Metrix can be reached at (800) 543-2130, (262) 717-6500 or at www.metrix.com. |
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