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Metrix Accelerates Service Automation ROI

New partnerships and Web-based capabilities provide a quick path to a complete service management solution and beneficial bottom-line results

Waukesha, Wis. — October 28, 2002 — Metrix, Inc. ( www.metrix.com ) is announcing new key partner relationships at the APICS ( www.apics.org ) Conference and Expo in Nashville, TN, October 28-30.   Metrix is also demonstrating at their booth (#737), proven ROI generating solutions for field service.  Metrix's XML-based Web Services applications, combined with a rapid implementation model, have proven successful for Metrix clients worldwide. 

"Metrix has long been recognized for providing real ROI opportunities for our clients and enabling project success.  We do this by continuing to focus on providing the best available core technologies for service" stated Harvey Shovers, vice president of sales and marketing, Metrix, Inc.   "Our Web Services applications offer the flexibility & functionality needed for virtually all aspects of product service, including:

·        Contact Center (multi-channel) for Manufacturers

·        Contract & Warranty Management

·        Field Force Automation

·        Knowledge Base & Web Self-Service

·        Parts Inventory & Reverse Logistics

·        Repair Center Operations

·        Service, Scheduling, Dispatching & Routing

"By leveraging our XML integration technology and application suite functionality, Metrix is attracting and aggressively pursuing partners that contribute significantly to the ROI of our clients and prospects.  Building upon our existing partnerships, these new partners solidify Metrix as the premier single source for service automation – from service operations execution & control, service management reporting  & planning, to executive business analytics & intelligence.  Furthermore, Metrix provides seamless integration to the leading ERP vendors, including:  Baan, J.D. Edwards, Oracle, and SAP.  What other vendors are getting around to talking about, Metrix is actually doing.  We look forward to demonstrating our solutions and announcing these new partnerships at APICS," added Shovers. 

The Metrix complete service management solution now includes new or enhanced capabilities from these providers:

·        Pivotal
Enable your sales and service organizations to view information and operate in tandem to improve the effectiveness of sales team members and service professionals.

·        Business Objects
See how B*Smart Intelligent Solutions brings together on executive & service manager dashboards key business performance information from your service, sales and financial systems.

·        TeleVoice
Learn how Xerox OPB is taking advantage of IVR/ CTI technology alternatives.

·        Baxter Planning Systems
Plan, order and manufacture part inventories based upon profitability, forecasted requirements and up-to-date field and repair center availability.

·        Cognitor
Leverage integrated knowledge base problem resolution technology for improved Web self-service and improved first call close rates.

·        Crystal Decisions
Run standard Metrix reports, modify them, and create new reports using this popular reporting tool to track activity based upon your specific needs.

·        Mobility Concepts
Access the most advanced mobile technologies available through wireless project consulting, hardware, software and additional partnerships.

·        PointServe
Achieve enterprise-level customer appointment and service technician scheduling/rescheduling, route optimization, and dispatching.

·        Questra
Build device relationship management into your service automation environment to automate real-time device self-diagnostics and update service event information.

Specific to Field Force Automation, Metrix will be demonstrating at APICS several configurable alternatives, including:

·        Integrated IVR / CTI
Hear and see IVR field service call close and CTI customer call taking complete with screen pops.

·        Internet Portals
Go anywhere the Internet is accessible and via a browser have a real-time field service application at your fingertips.

·        Techlink®
Use this full-featured integrated solution for field service on laptops in both on-line and off-line modes.

·        Wireless Solutions
Obtain platform and device independence, including solutions for the popular RIM device.

New partnerships and Web-based capabilities provide a quick path to a complete service management solution and beneficial bottom-line results

###

Contact Information:
Harvey Shovers
VP of Sales & Marketing
262-717-6655
hshovers@metrix.com