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METRIX EXTENDS SERVICE AUTOMATION SOFTWARE FAMILY WITH QUESTRA-POWERED ONLINE LINK TO LAB DEVICES Waukesha, Wis-February 11, 2003-Metrix, Inc., a leader in service automation for the medical equipment industry, has integrated intelligent device management (IDM) software from Questra Corp. into a new call center automation module for the Metrix 4e eProductServicetm family. Metrix 4e with IDM Powered by Questra adds real-time data connectivity and delivers proactive monitoring and alerts for medical equipment. The new IDM module turns Metrix call center and field service operations into a device-aware application. Intelligent data connectivity software enables medical instruments to generate alerts and pass them directly to field service technicians. Metrix 4e with IDM Powered by Questra can send alerts to a technician's email or wirelessly to a pager or handheld computer. It is an integrated, off-the-shelf field service solution that accommodates a wide variety of medical devices. "In a typically busy and short-staffed medical lab, a field service solution that can increase equipment uptime increases that lab's productivity," said Doug Peters, Metrix vice president of e-business strategy. "With Metrix 4e with IDM Powered by Questra, real-time device performance data can trigger a field service action before production is interrupted. It also builds value with the customer, because a service dispatch sent to the technical support team includes detailed diagnostic information, significantly increasing first-visit problem resolution." Vesna Swartz, Questra vice president marketing, said, "The integration of Questra Smart Service Solution™ intelligent device management software into the Metrix product family meets the unique needs of the medical equipment market for patient privacy protection, assured uptime, and low maintenance costs. For Metrix 4e customers, the new module extends their investment with no disruption to existing call center operations." Metrix 4e with IDM Powered by Questra is available now directly from Metrix. Contact Information: |
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