| |
Send comments,
corrections, and
suggestions to
info@metrix.com
© 2004 Metrix, Inc.,
All Rights Reserved.
 Global
Office Addresses
Contact
Email Listing
T: 262.717.6500
F: 262.798.8573
|
|
Metrix 4e Product Service Application Suite Gains Momentum in the United Kingdom Waukesha, Wis. (Monday, March 31, 2003) -- Metrix, Inc. (www.metrix.com.), an international leader in product service automation software, announces that its exclusive UK distributor, Prolog Systems Limited (www.prologsystems.com.), is achieving wins throughout the United Kingdom with Metrix's eProductService(tm) applications suite.
Prolog Systems' new project wins in 2002 and Q1 2003 utilizing Metrix's product service software include:
o Planned Maintenance Engineering (PME), one of the UK's leading Building Services and FM Companies is implementing Metrix on a national basis across 13 branches and 700 engineers. The solution includes call centre, purchasing, contracts, field service, inventory & logistics. The solution and its graphical scheduling is fully integrated with Cognito's GSM / GPRS Mobile Data Service reflecting updates and job status changes from Field Technicians as they are input on a range of PDA devices suited to engineering role. The solution is also integrated with the Dream Financial System
o Cubic Transportation Systems Limited, the world's largest supplier of integrated ticketing and automated fare collection systems, which has purchased and has implemented the Metrix 4 service management application. The order covers all of Metrix's eProductService modules, including: call centre, contracts, maintenance, field service, repair, and inventory & logistics.
o Deutz UK Limited, (World leaders in the development, production and sale of liquid- and air-cooled high-speed diesel and gas engines of 4 to 4000 kW, used in Construction, Compressors, Automotive, Agriculture, Gensets, Welders, Pumps, etc), have chosen an integrated Metrix application and Mobile Data Solution incorporating the latest Forms Plus technology from Prolog. The solution is integrated with an AS400 financials solution.
o Imagistics, which has purchased an enterprise-wide solution consisting of Metrix 4 service management software and Sage Enterprise Financials. Imagistics is a leading supplier of document imaging solutions including high performance, leading edge copiers, multifunctional products and facsimile machines to the UK corporate market.
o Ferroli Limited, the UK division of the Ferroli Group, has selected a Metrix application to manage its field service and repair center operations. Ferroli is one of the world's largest manufacturers of heating appliances. The solution is integrated with Mobile Data from the Orange Network.
o SG Maintenance Services, which has chosen a Metrix application & Mobile Data Solution for 50 users. S.G.Maintenance Services Ltd (sgms) is a dynamic UK Company specialising in all aspects of Building Maintenance. The core business covers the maintenance of M&E, Heating, Air Conditioning and Ventilation systems in offices, shops, factories and numerous Ministry of Defence bases. Contracts range from the servicing of commercial heating systems through to all the M&E systems in virtually any type of building to an entire Ministry of Defence base.
"Metrix continues to be impressed by the outstanding service and quality that Prolog Systems Limited provides to its clients," said Harvey Shovers, Metrix vice president of sales & marketing. "Above all, Prolog Systems has continually demonstrated excellence in its depth of knowledge with respect to product service automation."
Prolog continues its more than 15 years of success in selling Metrix products in the United Kingdom with the new Metrix 4e eProductService application suite and the integrated Metrix FFA (Field Force Automation) product family for remote mobile field service.
Metrix 4e meets specific product service needs for manufacturers, including robust management of contracts and warranties, a multi-channel contact center, serialized parts inventory tracking & logistics, advanced scheduling and routing, depot repair and Intelligent Device Management (IDM).
The Metrix FFA product family enables organizations to automate their field service using best-fit technology including Pocket PCs, RIM devices, laptops, Tablet PCs, pagers, Web portals, IVR, and more.
Each Metrix 4e eProductService application suite module may work together in a comprehensive solution or as a stand-alone. Through the use of XML, it supports a Web Services model and is easily integrated to ERP and other CRM solutions.
"Prolog Systems has found Metrix's 4e eProductService application suite to be an excellent fit in the UK product-service environment," said Mike Rand, Sales Director of Prolog Systems. "The depth of functionality found in the Metrix solution combined with our experience in the service-automation arena provide our clients with a true best-of-breed solution that quickly demonstrates ROI for their organizations.
"The Web-based capabilities found in Metrix 4e and the mobile solutions alternatives found in Metrix FFA offer clients the ability to pick and choose which modules and technologies will best fit their business needs."
About Prolog Systems Limited
Prolog Systems Limited has been implementing Metrix product service software and providing training and support services for Metrix clients in the United Kingdom and Europe for more than 15 years. As an authorized Metrix distributor and reseller, Prolog Systems has extensive domain experience in all aspects of service management-related operations, database administration, networking, and interfacing Metrix with existing ERP and legacy systems.
To learn more about Prolog Systems Limited and to view client case studies, visit www.prologsystems.com.
About Metrix, Inc.
At Metrix, "Automating Your Service Operations Is Our Business." Metrix is the leading provider of eProductService™ solutions. Our Web-based software products and integrated applications address all aspects of the product service chain for organizations worldwide. We focus on field service and repair center activities for industries including medical equipment, high-tech & electronics, measuring & control devices, telecommunications, 3rd party logistics, and other manufacturing.
Metrix software enables superior product service with powerful capabilities including field force automation, field service/dispatch, contract administration, customer entitlements, equipment and parts tracking, workflow management, Web self-service and scheduling optimization, with proven integration to leading ERP and CRM vendors.
To learn more about Metrix products and to view client case studies, visit www.metrix.com.
Contact Information:
Harvey Shovers
VP of Sales & Marketing
262-717-6500
hshovers@metrix.com
top of page |
|
