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Leading Product Service Automation Provider Reports Seven Consecutive Quarters of Growth and Profitability
Waukesha, Wis. (September 17, 2003) - Metrix, Inc. (www.metrix.com ), a global leader in product service automation software, announced results for its first six months of 2003, that included increases in license revenue of 48 percent over the prior year and 7 consecutive quarters of profitability.
"We're in the business of helping service-centric organizations achieve measurable results from product service automation solutions," said Larry Laux, chief executive officer of Metrix. "Stated simply, we help them make more money. More and more companies are choosing our domain expertise, proven functionality and a rapid implementation methodology as core requirements of their projects. We see continued momentum from new customers by providing organizations with the robust service solutions they need to meet their strategic business objectives."
First half financial highlights include:
- Increased license revenue 48 percent over the prior year
- Seven consecutive quarters of profitability
- Year-to-date services revenue increased 25% percent over the prior year
Other highlights for the first half include:
- Expanded relationships with several marquee customers, including Motorola, Xerox and Nikon
- Added a large number of new customers that each are leaders in their respective industries, including Cubic Transportation Systems, Kyrus and Sysmex
- Launched two major technology innovations:
Metrix 4.6 eProductService™ application suite, the industry's premier solution that enables advanced product service revenue generating capabilities such as automated contract renewals, replace-and-advance, reverse logistics, web self-service, 100% inventory visibility, real-time tracking and accelerated rollout of integrated web strategies.
Mobile Techlink® a world-class field service automation solution that provides real-time direct connectivity between hand-held communication devices and any mix of enterprise applications. The solution is platform independent with standard integration to leading CRM and ERP solutions including Siebel, Oracle, SAP and others.
- Established a strategic partnership with Orsus Solutions USA, Inc. for expanded mobile enterprise capabilities.
Metrix on Fast Track with New Growth
The Metrix portfolio of customers includes hundreds of top names in the medical equipment, high technology, electronics, 3rd party service & logistics, telecommunications, and measuring & control devices industries.
As one of the top providers of product service automation solutions, Metrix is on a fast track for expanded leadership with solutions that can be quickly and cost-effectively implemented. The Metrix 4e ProductService™ application suite, including Mobile Techlink, is used by some of the world's largest companies to streamline service operations, improve customer service, and increase customer satisfaction, including Ahold, Canon, Cisco Systems, Cubic, Getronics, Motorola, Olympus and Powerware.
As the product service automation market continues to evolve, with significant emphasis on the ROI-driven value of the technology, Metrix has expanded its offerings with new products and industry partnerships that expand its ability to help customers address strategic business needs such as real-time mobile operations and enterprise solution connectivity.
"By continuing to deliver solutions which are easy to use and easy to implement, we deliver proven value to our customers," said Mr. Laux. "By providing our customers with the technology and industry expertise they need to succeed, we grow with our customers, making them more profitable than their industry peers in 2003 and beyond."
About Metrix:
At Metrix, "Automating your service is our business." Since 1982, Metrix has been known for delivering powerful software solutions to automate all facets of service business for our many clients. Our industry-leading back-office system, Metrix 4e, incorporates functionality to address the needs of the call center, technical assistance center, scheduling & dispatch, contracts & warranties, cost accrual & revenue billing, inventory management, reverse logistics and depot repair.
Our software's configurable workflow technology enables rapid, yet tailored implementations. Metrix systems are built using open standards (e.g., XML), which facilitate integration to your enterprise financial systems and other business applications. The Metrix Internet front end is easy to use and learn. Additionally, Metrix offers Web Portals for enabling self-service scheduling optimization, and the execution of transactions for customers, field technicians, vendors, subcontractors and third parties.
Our premier mobile solution for field service, Mobile Techlink®, delivers built-in domain expertise, out-of-the-box use, robust field force automation functionality and flexible, commonly used technology, to facilitate integration to leading ERP, CRM and legacy vendors such as: Oracle (including PeopleSoft & JDE), SAP, Microsoft and Siebel Systems.
Metrix service solutions are used by some of the world's most progressive companies across many industries to automate field force operations, streamline service processes, improve customer service and increase customer satisfaction, including Canon, Cubic, Getronics, Konica Minolta, Motorola, Olympus America and Xerox. The company, founded in 1980, is based in Waukesha, WI with international offices in The Netherlands. For more information on Metrix & Mobile Techlink, visit http://www.metrix.com & http://www.mobiletechlink.com.
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