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Library of Documents On a regular basis, Metrix staff, and our partners, author works that help to define the market, shape our vision of the future, and aid in increasing the knowledge of our clients, partners, and prospects in the field of ProductService CRM™. Archive The Wireless Field Service Workforce: The cost, revenue and productivity benefits of wirelessly enabling your field service technicians What does wirelessly enabling your field service technicians mean? It means minimizing inaccurate inventory data, improving customer service, and increasing productivity through real-time access to business-critical information. This paper will (1) build an ROI case study using industry accepted standards to demonstrate how going wireless can improve your bottom line; and (2) show you how to choose a wireless solution that minimizes upfront investment costs and resources, leverages your existing infrastructure, and speeds up time-to-implementation. Click here to download this paper on Wireless Field Service, co-authored by Doug Peters, vice president of eBusiness strategies at Metrix, and Ed Bartos, director of business development from Novarra, Inc. and featuring insight and analysis from Joe Patton, founder of Patton Consultants, Inc. The Service Chain: Its Impact on the Value Chain and Trading Exchanges With the ubiquitous and ever expanding Internet, companies are now beginning to build integrated supply/demand chain solutions that represent new levels of efficiencies and stronger customer relationships. These supply/demand chain combinations form an efficient and tightly integrated network referred to as the value chain. Companies are using the value chain as a weapon against their competitors. Through the use of Internet technologies, value chains are being developed as private or public trading exchanges to all stakeholders in the process. These exchanges represent new, tightly integrated, business communities that provide new levels of collaboration and visibility throughout the value chain. Click here to download this paper on the Service chain, authored by Doug Peters, Vice President of e-Business Strategy, Metrix, Inc. eService as a go to market strategy Where to differentiate? In a world where many e-Business applications are fast becoming commodities, how do enterprises find ways to set themselves apart in the hyper-competitive global marketplace? In an environment where e-Business components provide new opportunities for addressing these questions, many organizations are finding their answer in eService. There are compelling reasons why eService is a major go-to-market strategy for to today's web-based enterprise. This white paper provides the framework for organizations to consider the positive impact of eService on their corporate e-Business strategies. Click here to download this white paper on eService strategy, authored by Doug Peters, Vice President of e-Business Strategy, Metrix, Inc. eBusiness Vision Metrix has delivered e-Business features to our clients for several years. However, client needs and technologies available for e-Business change on a monthly basis. This document will provide an overview of today's deliverables as well as our vision for the two-year horizon. Click here to download this white paper on e-business offerings from Metrix. ProductService CRM Buyers Guide While every CRM implementation is unique, 20 years of experience implementing solutions for product-service based organizations provides a excellent baseline of information. The buyers guide includes a list of challenges faced by a companies in a myriad of industries, and how Metrix was able to meet those challenges. Click here to download the guide. |
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