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Partners Consultant Technology Partner With Us Send comments, |
Technology Alliance Partners (TAPs) offer products that complement and extend the core Metrix solution. The Technology Alliance Partner program is designed for companies who have developed best of breed technology including hardware devices, software components and solutions or other products that when combined with the Metrix solution provides customers with an unparalleled best of breed integrated solution. When these solutions are used with Metrix products, our collective customers will be receiving a cost effective, highly functional, interoperable best of breed solution. Technology alliance Partners include:
B*Smart Intelligent Solutions
Metrix, Inc. and their partner B*Smart Intelligence Solutions offer you improved business intelligence capabilities leveraging technologies from Business Objects. Enterprise managers can now access Web-based analytic dashboards and scorecards specific to their business. Your customers, using the same business intelligence tool, are empowered by intuitive point-and-click query, reporting and analysis. Out-of-the-box Service Intelligence covers all aspects of service including: escalations, resolutions, requests and call volume. Contracts Intelligence provides you insight on bookings, renewals, and profitability, allowing key players to make informed decisions. Easily collect and setup your own secure analytics with supporting drill-downs, charts or reports. Click through to the dynamic business intelligence you need. For more information, visit www.bsmartsolutions.com.
Baxter Planning Systems delivers comprehensive supply chain planning services and applications that transform service parts organizations into strategic assets. Since 1993, Baxter has pioneered the development of Web-based solutions to meet the unique demands of after-market, service, repair, and spare parts industries, particularly in technology, medical equipment, and telecommunications markets. The Prophet by Baxter™ suite of integrated forecasting and planning applications enables Baxter’s clients to achieve industry-leading customer service levels while significantly increasing profitability. Headquartered in Austin, Texas, Baxter is privately held, self-funded, and profitable. Global 2000 and Fortune 500 enterprises deploying Baxter solutions include Agilent Technologies, Enterasys Networks, Lucent Technologies, Network Appliance, and Philips Medical Systems. For more information, visit www.bybaxter.com.
Cognitor is a pioneer in the field of Knowledge Management systems. Their proprietary technology - Inteligine - dramatically improves your customer service because the right solution is delivered in seconds. Because Inteligine extends the expertise of your most knowledgeable people, it empowers the junior members of your staff to solve problems like an expert. This unique knowledge management technology is seamlessly integrated within your Metrix implementation - no cutting and pasting of data. Because it learns by observing as your call center personnel use the Metrix system, Inteligine requires no knowledge engineering, which is typical of other knowledge management systems. Also, there's no decrease in efficiency as your knowledge base grows. Inteligine scales effortlessly to enterprise transaction levels. All this means you can achieve an elevated level of customer satisfaction, and a greater return on your investment in Metrix. Cognitor's Inteligine integrates with Metrix's suite of service management software modules and also provides customer self-service on the Web. For more information about Cognitor, visit their website at www.cognitor.com.
Mobility Concepts’ strategy is to position itself as the leading project management company and national systems integrator for Fortune 2000 mobile and wireless solutions. Primary target markets that are poised for significant growth include, but are not limited to, Automotive, Airlines, Consumer Package Goods, Food Service, Insurance, Health Care, Market Research, Pharmaceuticals and Utilities. Mobility Concepts’ strength and uniqueness lies in the complete array of services offered – from inception to pilot to implementation to warranty service – on a large scale at the national level. The Company will continue to develop strategic alliances among software developers and hardware manufacturers as well as develop growth through acquisition in areas that would enhance the Company’s offering to its customers. For more information about Mobility Concepts, visit their website at www.mobilityconcepts.com.
Novarra, Inc. is the innovator of instant Web-to-wireless software empowering mobile workers with real-time access to critical business information. Novarra's next-generation wireless software instantly adapts and extends complete Web applications to interact with wireless handheld devices -- out-of-the-box and with a high-quality user experience. Using Novarra's complete technology solution, companies can extend existing web-based and AS/400-based applications to wireless devices, manage wireless connectivity and maintain end-to-end security, without a time- and cost-intensive re-development project. Novarra's customers benefit from rapidly deploying their mobile solutions while leveraging their existing investments and dramatically reducing risk and deployment costs. For more information about Novarra, visit their website at www.novarra.com.
Orsus products allow enterprises to mobilize their business processes and empower their remote and mobile workforce to perform productively-anytime, anywhere. Whether it's accessing e-mail and PIM data, deploying a full-scale, customized mobile workforce solution, or simply accelerating the delivery of data services to remote users-Orsus provides the tools and infrastructure to fit your mobile enterprise strategy. The Orsus Mobile Framework enables the efficient development, deployment and management of customized wireless solutions that extend enterprise systems to mobile field service employees, automate manual business processes, and improve the efficiency of organizations and their mobile workforce. The Speedwise product family allows enterprises and wireless carriers to accelerate the delivery of rich data services over wireless networks or dialup connections- making mobile and remote access to corporate data cost-effective, secure, and fast. For more information about Orsus, visit their website at www.orsus.com.
Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM)software that delivers results for a fraction of the cost of typical CRM software. Pivotal's customers are companies and business units in the revenue range of $100 million to $3 billion. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for mid-enterprise companies. More than 1,400 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc. Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit http://www.pivotal.com.
PointServe's Enterprise Service Optimization (ESO) solutions enable companies to optimize the economic performance of their entire service supply chain - from demand forecasting and resource planning through customer appointment setting to service technician scheduling and dispatching. The Company provides solutions direct to end customers as well as providing embedded optimization engines to leading independent software vendors (ISV's). In all cases, PointServe technology provides enterprises with substantial gains in operational efficiency, as well as significant incremental revenue through improved customer retention and increased customer satisfaction. These benefits provide PointServe clients with rapid, tangible ROI, a critical differentiator in today's difficult economic environment. For more information, visit: www.pointserve.com.
Questra is an enterprise software company leading the development of intelligent device management (IDM) solutions. The company’s remote diagnostic and monitoring applications collect data from power generation equipment, medical instruments, and other remote devices. Equipment manufacturers and their customers using the Questra Smart Service Solution™ lower their service costs through reduced emergency calls, proactive device monitoring and diagnostics, and streamlined accounting for consumables and usage. Questra extends the power of field CRM systems by connecting vendors with devices in the field, allowing for an end-to-end, automated device management system. Real-time data flow from devices makes service teams more efficient and allows e-diagnostics and predictive maintenance. For more information, visit: www.questra.com.
TeleVoice is an innovative leader in the development of open architecture interactive voice response, voice recognition, and Computer Telephony Integration (CTI). Since 1986, TeleVoice systems have served the needs of government agencies, major banks, savings and loans, credit unions, mortgage companies, stock brokerage firms, and many other kinds of companies. From Fortune 500 giants to small financial institutions, Televoice systems have processed hundreds of millions of phone calls, improving customer satisfaction and lowering staffing and telecom costs. With TeleVoice, you get much more than just another VRU. You get the finest and most flexible technology, plus the expertise of an industry pioneer and a level of service that's unparalleled. For more information about Televoice, visit their website at www.televoice.com. |
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