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SFA Sales Force automation is another key component of a comprehensive CRM system, which, when integrated with an eService system, can provide for increased revenue opportunities. As companies look for more ways to increase revenue, many are turning to their service organizations. Realizing that more often than not, service professionals and contact center operators are not the best salespeople, organizations are integrating Sales Force Automation Packages with eService applications. Providing the sales organization with information such as service history, spare parts ordering history, contract status, and other information that aid in allowing them to approach their clients with additional sales opportunities. * |
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