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eProductService^TM Solutions

Whether you are knee deep in the implementation of an eService solution led by a VP of eService or e-Business, or in the informational gathering stages of eService alternatives, Metrix has a product or service available to assist you.

From our world-class consulting services, to our Award Winning eService application suite, Metrix can assist your organization in the development of an eService strategy that meets your functional business requirements, and provides opportunities for an immediate return on investment. One typical example of a problem that we are approached with is as follows:

Problem - My customers are requiring 24x7 visibility into the service organization. They want to be able to schedule appointments, conduct knowledge based trouble shooting, and order spare parts on-line.

Action - Implementation of Metrix 4e and Techlink 4e, the leading eService management and field service applications for product oriented companies with functional modules including Contact Center, Inventory and Logistics, Repair Center, Contracts & Warranties, Mobile Solutions. Additional application features include Integrated Report Writer, and Integrated Knowledge Base. Seamless integration with workflow which are connected to legacy, ERP and SFA systems.

Resolution - Dramatic cost reduction in multiple functional areas including contact center, warranty management, and inventory holding costs. Marked increase in productivity of Call Center professionals, Field Service Engineers, and increases in overall customer satisfaction. Documented return on investment within 90 days of implementation.

The benefits of implementation of an eService solution can do more than just affect the top and bottom line of your organization. A fully functional eService solution can also provide a means of strategic differentiation for your organization.

The Metrix eService application suite provides web-based functionality in the following areas:

Contact Center
Inventory and Logistics
Repair Center
Contracts & Warranties
Mobile Solutions
Integrated Report Writer
Integrated Knowledge Base
Scheduling and Routing