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Contracts & Warranties

Different organizations have different functional needs for contract and warranty administration. Sometimes, one organization will have multiple warranty types for different products. And, for those companies in industries that are regulated by government or other agencies, they are required to have strict tracking of warranty and service information. The Metrix Contracts & Warranties module provide the flexibility and functionality to meet the most complex of needs, while also meeting the most straight forward of requirements at reasonable cost.

Consider the following example:

Problem – I’m not sure if my repair technicians are "giving away" service or not because of the different warranties for component parts in my products. And even if they aren’t, I’m not able to create invoices quickly enough to bill my customers in a timely fashion.

Action – Implementation of Metrix Contracts & Warranties module. Provides quick access to detail regarding all warranty information to the component level of products. Invoices can be generated based on specific rules established for specific customers, products, and time periods.

Resolution – Constant visibility into the warranty and contract status for all products for remote personnel decreased "give away" service, increasing overall service and parts revenue. Invoicing system automated so invoicing now occurs as fast as "same day as service" depending on customer requirements.

Metrix Contracts & Warranty Module functionality enables:

Management of multiple contract types including:

- Product Contracts
- Time and Material Contracts
- G-MAX Contracts
- Metered Contracts
- Task-Based Contracts
- Maintenance Contracts

Capability for on-going changes to contracts, with changes processed automatically.

Creation of multiple contracts for clients while providing visibility for all the contracts combined.

Customers to auto-renew, or renew at their discretion through secure web pages.