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Repair Center

Modern repair center organizations operate in demanding environments of high-volume and diverse customer commitments for repair processing. Organizations must evolve to support rapid turnaround cycles and create new more flexible levels of service that respond to their customer’s unique needs. The Metrix Repair Center module offers the flexibility to meet the needs varying from the 3-man shop to multiple repair center locations with large numbers of technicians. Consider the following example:

Problem – I am unable to track status of products in the repair center from the time they arrive, to the time they leave. Consequently I am unable to tell customers definitely when their repairs will be completed without talking to the repair technician.

Action – Implementation of Metrix Repair Center Module. Based on a set of user-definable, configurable business rules, your organization can customize its repair operations workflow to conform to your unique customer, product, repair and site requirements, without costly programming or business procedure changes.

Resolution – I am now able to inform customers accurately where their product is in the repair cycle. Additionally, through a secure web browser, customers can now check the status themselves, as can third party vendors.

Metrix Repair Center Module streamlines the entire repair center process by:

Automating the repair center process through Workflow Management – standardizing each step of the repair process and tracking standard hours vs. actual hours vs. billable hours.

Allowing work to be directed based on capacity or specialization.
Reducing the cost of repair by using expert tools for diagnosis.

Automating repair technicians’ workload, allowing them to troubleshoot the product, review similar cases, replace a part, log repair time, change the unit’s revision, reassign the unit to another technician, and move the unit to another inventory location.

Automating generation of shop floor travelers for every unit.